Collision Coverage – If Hit by a Stolen Vehicle
*This question was answered based on current rules, regulations & statutes in effect as of October 2023. Question We had a prospect come into our office to insure his car. He said recently his car was hit while parked by a car that was stolen and involved in a police chase. He has collision, but…
Trailer Claim
*This question was answered based on current rules, regulations & statutes in effect as of October 2023. Question Auto – our insured (commercial policy) lent a trailer to his friend. His friend was in an accident. Hanover asked us to put in a claim under our insured’s policy. I “assume” because the driver’s vehicle insurance…
Stolen Vehicle
*This question was answered based on current rules, regulations & statutes in effect as of June 2023. Question One of our customers has property damage from a claim with a Geico insured during the accident…the driver (unknown) left the scene of the accident, and the owner of the vehicle reported the vehicle stolen. Geico claims…
Diminished Value
Question Diminished Value: This question was answered based upon current rules, regulations & statutes in effect on May, 2022: Question: We have a customer that recently had an accident in his new 2022 Honda Accord. He was not at fault and he’s looking to claim diminished value on the vehicle. His insurance company is telling him…
Surchargeable Comp. Loss
This question was answered based upon current rules, regulations & statutes in effect on February 18, 2021 Good Afternoon! One of our insurance carriers recently “upgraded” their system. There have been many issues in the new system Today I was reviewing a client’s Glass claim. He has full glass, $0 deductible. In their system, it…
TNC Coverage
QUESTION This question was answered based upon current rules, regulations & statutes in effect on February 9, 2021 Our insured was working for Door Dash, unbeknownst to us, and had just made her last delivery of the evening. While backing out of the customer’s driveway to head home, she hit a parked car causing $2,498…
Home/Golf Cart
Question Home/Golf Cart This question was answered based upon current rules, regulations & statutes in effect on July 2, 2021 Hello, insured’s vehicle was hit while parked on golf course by a golf cart that rolled into IV. Doesn’t look like there would be coverage under golf cart owner’s homeowner’s policy – would the deductible be…
Limits on Claiming 3rd party rental
Question Limits on Claiming 3rd party rental This question was answered based upon current rules, regulations & statutes in effect on October 21, 2021: I received an interesting email from a carrier about delays in claim repairs due to the lack of parts and overworked mechanics because of Covid, which could mean people may not be able to…
Non-Listed HHMs and Claim
Question Non Listed HHMs and Claim This question was answered based upon current rules, regulations & statutes in effect on August 10, 2021 Hope your having a great day. We have a client whose son borrowed his vehicle for the one time because his vehicle broke down. He had a minor fender bender while driving his parent’s…
Claim Question Uncooperative Driver
Question Claim Question – Uncooperative Driver This question was answered based upon current rules, regulations & statutes in effect on July 21, 2021 I have an automobile claims question. I have a client that owns a commercial building surrounded by a chain link fence. Two months ago a vehicle took a wrong turn going up a one way street…
Motorcycle Accident no Contact
Question Motorcycle Accident no Contact This question was answered based upon current rules, regulations & statutes in effect on July 27, 2021 I had a customer get into an accident this afternoon on his motorcycle. Someone pulled out in front of him but he was able to dump the bike without hitting the vehicle. The lady…
What Policy Pays – Owner or Driver
Question What Policy Pays – Owner or Driver? This question was answered based upon current rules, regulations & statutes in effect on June 18, 2021 If a person driving another person’s vehicle (with their own insurance), has a fender bender, is it the driver’s insurance that the claim would be filed or the vehicle insurance? …
Damage to a Loaner Vehicle
Question Damage to a Loaner Vehicle This question was answered based upon current rules, regulations & statutes in effect on May 14, 2021 We have a client who took his 07 Infiniti to a dealer to be worked on. The dealership gave him a “loaner” vehicle to use in place of the 07 Infiniti. Insured got…
Diminished Value (2)
Question Diminished Value This question was answered based upon current rules, regulations & statutes in effect on May 21, 2021 Does the insurance carrier have to pay diminished value on a vehicle especially if it is a leased vehicle and they are telling the insured they are responsible for that amount when vehicle is turned in?…
Claim with Rental Vehicle
Question Claim with Rental Vehicle This question was answered based upon current rules, regulations & statutes in effect on April 13, 2021 Customer rented auto with Enterprise and got in accident. Enterprise vehicle has a MI registration and customer was told that because the vehicle was rented in MA that the MA limits of 5k…
Claims Determination re: Road Debris
Question Claims Determination re: Road Debris This question was answered based upon current rules, regulations & statutes in effect on May 06, 2021 Does the association have any Tech Talk or other type of advisory articles regarding claim determination when it comes an auto striking road debris and the companies determining it should be an…
Glass – Collision or Comprehensive
Question Glass – Collision or Comprehensive This question was answered based upon current rules, regulations & statutes in effect on April 09, 2021 I wanted to see if an insured having their mirror hit and damaged would be considered comprehensive or collision? I was under the impression that glass was the only part of comprehensive…