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Cancellations/Education Policies

Cancellation Policies

Class Cancellations

A cancellation policy is in effect for every class. Cancellation policies differ for our various programs. Please see the specific class information or refer to your confirmation email to determine the cancellation policy for that class.

Weather-Related Cancellations

In the case of inclement weather, please check the PUBLIC SCHOOL CLOSINGS for the town where MAIA's education program is occurring.

If the town CANCELS school for the day, then our classes arealso canceledl.

If the town issues a DELAY, then our:

  • Half-day morning programs are canceled for the day
  • Half-day afternoon programs will run as scheduled
  • Full-day programs will have a 1-hour delayed start time, and, to meet CE regulations, the class will also end one hour later.

CIC Ruble Graduate Seminars

These will be decided on a case-by-case basis. A CIC-Ruble Graduate Seminar is rarely canceled.


Webinar classes will still run as they are presented to multi-states. (The exception would be if the instructor loses power or if there is a widespread power outage. If this happens, we will contact registered participants immediately.)

If you cannot attend due to weather issues, please get in touch with MAIA Education within one business day of the scheduled class.

Rescheduled Classes

In the event of a weather-related cancellation, MAIA staff will contact all class participants via the email we have on file about rescheduling the class.

Education Policies

Americans with Disabilities Act (ADA)

In accordance with Title III of the ADA, we invite all registrants to advise us of any disability and requests for that disability at least three weeks before the program.

Book Type (Downloadable PDF or Hard-Copy)

Numerous MAIA classes can choose either a downloadable PDF or a hard copy of the course manual.

Downloadable PDF (included in the course cost)

To access your downloadable PDF version of the book:

  1. Log into your MAIA member account at
  2. When logged in, click on Education Hub at the top of the page
  3. You will see a list of your downloadable PDF books with a link to access each.
  • Be sure to download the book ahead of arriving at class. We do not know the availability of Wi-Fi or charging areas at all class locations, which can impact download speeds and access.
  • Ensure your device is fully charged.

Hard-Copy (available for an additional fee)

If you paid for the option to receive a hard copy of the course book, the book would be provided to you at the class. Please note that there is a surcharge on the class price for a hard copy book. We only print hard copies for individuals who pre-ordered and paid for them at registration. There will not be extra hard-copy books in the class unless you have purchased one prior.

Continuing Education (CEUs)

If your class has been approved for continuing education units (CEUs), the Commonwealth of Massachusetts mandates that you attend the course to receive CEUs. Partial credit is not given, and late arrivals will not receive CEUs. If taken within three years, the state will not allow CEUs for the same class. If your resident license is in any state other than Massachusetts, please check with your resident state to see if CEUs will apply.

Photo Identification

The Commonwealth of Massachusetts mandates that all program participants requesting continuing education (CE) credits must present photo identification to the registrar at the program location before entering the class.

Dress Code

There is no set dress code for our programs, but please dress appropriately.


Some classes have examinations that accompany them. For in-person or webinar classes presented by a live instructor, taking/passing the examination has no bearing on the CEUs that will be issued. If it is a self-study or recorded video program with no instructor, then examinations and passing them are a requirement of the Commonwealth of Massachusetts. Exceptions to Inclement Weather Policies:

Late Registrations

Please register early for classes! To avoid disappointment if classes fill up and to ensure adequate time for us to process your registration. A surcharge will be added to all walk-ins and registrations received within 24 hours of the class.

WEBINARS: Webinar registrations CLOSE at the end of the day, two (2) business days before the class date.

QUESTIONS? Please call MAIA’s Education Team at (508) 634-2900.