Diminished Value
*This question was answered based on current rules, regulations, and statutes in effect as of August 2024. Question I know a couple of years ago, there was a court case concerning Diminished Value and what a claimant has to do to present a claim for this. I could not find anything on the website. Do…
Collision Coverage – If Hit by a Stolen Vehicle
*This question was answered based on current rules, regulations & statutes in effect as of October 2023. Question We had a prospect come into our office to insure his car. He said recently his car was hit while parked by a car that was stolen and involved in a police chase. He has collision, but…
Trailer Claim
*This question was answered based on current rules, regulations & statutes in effect as of October 2023. Question Auto – our insured (commercial policy) lent a trailer to his friend. His friend was in an accident. Hanover asked us to put in a claim under our insured’s policy. I “assume” because the driver’s vehicle insurance…
Stolen Vehicle
*This question was answered based on current rules, regulations & statutes in effect as of June 2023. Question One of our customers has property damage from a claim with a Geico insured during the accident…the driver (unknown) left the scene of the accident, and the owner of the vehicle reported the vehicle stolen. Geico claims…
Diminished Value
Question Diminished Value: This question was answered based upon current rules, regulations & statutes in effect on May, 2022: Question: We have a customer that recently had an accident in his new 2022 Honda Accord. He was not at fault and he’s looking to claim diminished value on the vehicle. His insurance company is telling him…
Surchargeable Comp. Loss
This question was answered based upon current rules, regulations & statutes in effect on February 18, 2021 Good Afternoon! One of our insurance carriers recently “upgraded” their system. There have been many issues in the new system Today I was reviewing a client’s Glass claim. He has full glass, $0 deductible. In their system, it…
TNC Coverage
QUESTION This question was answered based upon current rules, regulations & statutes in effect on February 9, 2021 Our insured was working for Door Dash, unbeknownst to us, and had just made her last delivery of the evening. While backing out of the customer’s driveway to head home, she hit a parked car causing $2,498…
Home/Golf Cart
Question Home/Golf Cart This question was answered based upon current rules, regulations & statutes in effect on July 2, 2021 Hello, insured’s vehicle was hit while parked on golf course by a golf cart that rolled into IV. Doesn’t look like there would be coverage under golf cart owner’s homeowner’s policy – would the deductible be…
Limits on Claiming 3rd party rental
Question Limits on Claiming 3rd party rental This question was answered based upon current rules, regulations & statutes in effect on October 21, 2021: I received an interesting email from a carrier about delays in claim repairs due to the lack of parts and overworked mechanics because of Covid, which could mean people may not be able to…
Non-Listed HHMs and Claim
Question Non Listed HHMs and Claim This question was answered based upon current rules, regulations & statutes in effect on August 10, 2021 Hope your having a great day. We have a client whose son borrowed his vehicle for the one time because his vehicle broke down. He had a minor fender bender while driving his parent’s…
Claim Question Uncooperative Driver
Question Claim Question – Uncooperative Driver This question was answered based upon current rules, regulations & statutes in effect on July 21, 2021 I have an automobile claims question. I have a client that owns a commercial building surrounded by a chain link fence. Two months ago a vehicle took a wrong turn going up a one way street…
Motorcycle Accident no Contact
Question Motorcycle Accident no Contact This question was answered based upon current rules, regulations & statutes in effect on July 27, 2021 I had a customer get into an accident this afternoon on his motorcycle. Someone pulled out in front of him but he was able to dump the bike without hitting the vehicle. The lady…
What Policy Pays – Owner or Driver
Question What Policy Pays – Owner or Driver? This question was answered based upon current rules, regulations & statutes in effect on June 18, 2021 If a person driving another person’s vehicle (with their own insurance), has a fender bender, is it the driver’s insurance that the claim would be filed or the vehicle insurance? …
Damage to a Loaner Vehicle
Question Damage to a Loaner Vehicle This question was answered based upon current rules, regulations & statutes in effect on May 14, 2021 We have a client who took his 07 Infiniti to a dealer to be worked on. The dealership gave him a “loaner” vehicle to use in place of the 07 Infiniti. Insured got…
Diminished Value (2)
Question Diminished Value This question was answered based upon current rules, regulations & statutes in effect on May 21, 2021 Does the insurance carrier have to pay diminished value on a vehicle especially if it is a leased vehicle and they are telling the insured they are responsible for that amount when vehicle is turned in?…
Claim with Rental Vehicle
Question Claim with Rental Vehicle This question was answered based upon current rules, regulations & statutes in effect on April 13, 2021 Customer rented auto with Enterprise and got in accident. Enterprise vehicle has a MI registration and customer was told that because the vehicle was rented in MA that the MA limits of 5k…
Claims Determination re: Road Debris
Question Claims Determination re: Road Debris This question was answered based upon current rules, regulations & statutes in effect on May 06, 2021 Does the association have any Tech Talk or other type of advisory articles regarding claim determination when it comes an auto striking road debris and the companies determining it should be an…
Glass – Collision or Comprehensive
Question Glass – Collision or Comprehensive This question was answered based upon current rules, regulations & statutes in effect on April 09, 2021 I wanted to see if an insured having their mirror hit and damaged would be considered comprehensive or collision? I was under the impression that glass was the only part of comprehensive…
Claim Against Amazon Truck
Question Claim Against Amazon Truck This question was answered based upon current rules, regulations & statutes in effect on May 11, 2021 I have a situation that I need help with. One of my customers had an accident with an Amazon truck. My insured was driving down the main road and the Amazon truck came out…
ACV on Total Loss
Question ACV on Total Loss This question was answered based upon current rules, regulations & statutes in effect on March 16, 2021 Would the below statement be value about AVC on a total loss? Thanks Thank you for your response and I would be glad to address your concerns. Our office was closed yesterday which is…
Boat Claim – Wind vs. Collision
Question Boat Claim – Wind vs. Collision This question was answered based upon current rules, regulations & statutes in effect on March 5, 2021 We have a claim denial on a boat claim that I think should be covered. The boat is NOT insured on a boat policy. The only coverage (physical damage) coverage that…
Incorrect Information on Police Report – Total Loss
This question was answered based upon current rules, regulations & statutes in effect on August 25, 2020 QUESTION I do not know if you are able to provide any assistance but I am at a total loss. I have an insured whose vehicle was hit while it was parked in front of her home. The…
Sales Tax Penalties and Interest
Sales Tax Penalties and Interest QUESTION This question was answered based upon current rules, regulations & statutes in effect on March 28, 2019 I was hoping you could help on this One of our insured’s had purchased a 1956 Triumph in pieces back in 1982 which he has restored/re-built … the vehicle was untitled to…
Dog Claim
Dog Claim QUESTION This question was answered based upon current rules, regulations & statutes in effect on July 01, 2019 If a dog owned by an insured chews the seat belt, is this covered under the MA Auto Policy? Thank you!
Substitute Transportation
Substitute Transportation QUESTION This question was answered based upon current rules, regulations & statutes in effect on May 21, 2019 What is the rule for rentals in a third party claim? Twice I have had issues with Progressive and GEICO stating that we have to use their company to appraise the vehicle in order to…
Claims Question on Body Shops
Claims Question on Body Shops QUESTION This question was answered based upon current rules, regulations & statutes in effect on May 08, 2019 I have an insured who has gone third party for his physical damage claim and the carrier will not accept a direction to pay from the body shop because they are not…
Total Loss and Federal Excise Tax Reimbursement
Total Loss and Federal Excise Tax Reimbursement QUESTION This question was answered based upon current rules, regulations & statutes in effect on April 30, 2019 I was wondering whether you or someone at your office could assist me with the following dilemma that I am having with settling a claim for one of my insureds……
Auto towed on a trailer
Auto towed on a trailer QUESTION This question was answered based upon current rules, regulations & statutes in effect on April 11, 2019 Good Afternoon Irene!!! I believe you have addressed this question before in Question of the Day but I can’t find it…. We have an insured with a regular auto policy and an…
Accident with Neighbors Garage
Accident with Neighbors Garage QUESTION This question was answered based upon current rules, regulations & statutes in effect on April 18, 2019 My insured had a car parked in his driveway unregistered/uninsured and was having a company come tow it away for cash. The driveway was long, and the tow truck needed the car pulled…
3rd. Party Rental
3rd. Party Rental QUESTION This question was answered based upon current rules, regulations & statutes in effect on March 28, 2019 In regards to third party rental, when the insured was not at fault in the accident and needs to rent a car when was it permitted that the other person’s insurance company is allowed…
Loss of Use on a Rental
Loss of Use on a Rental QUESTION This question was answered based upon current rules, regulations & statutes in effect on January 07, 2019 Question is does loss of use on rental vehicles covered? Basically this is you rent a car and involved in accident and the rental had to be taken out of commission…
Trailer Rental
Trailer Rental QUESTION This question was answered based upon current rules, regulations & statutes in effect on January 15, 2019 We have a client who had their trailer hit by another vehicle — he uses this trailer in his business to carry tools and materials to job sites — it will be in the shop…
Rental Car Claim
Rental Car Claim QUESTION This question was answered based upon current rules, regulations & statutes in effect on January 22, 2019 I have a client who was involved in a claim with a Hertz rental vehicle. The driver of the hertz was not the renter or listed as a driver. my insd car was totaled…
Cancelling Plate after Total Loss
Cancelling Plate after Total Loss QUESTION This question was answered based upon current rules, regulations & statutes in effect on January 17, 2019 I have an insured whose vehicle was a total loss, and she has been in a rental vehicle. Plates were taken with the car and are still at salvage yard in NY.…
No Fault UM/UIM
No Fault UM/UIM QUESTION This question was answered based upon current rules, regulations & statutes in effect on November 30, 2018 If I am in a ‘no fault’ state driving a vehicle insured by a family member, and I am injured in an accident will my uninsured/underinsured respond, if they either have no coverage or…
Claim Denial
Claim Denial QUESTION This question was answered based upon current rules, regulations & statutes in effect on December 11, 2018 We have an insured that has this claim scenario: Vehicle pulled into their parking lot as they were having issues with their vehicle. Vehicle parked under a light pole owned by our insured. Vehicle ended…
3rd Party Auto Claim
3rd Party Auto Claim QUESTION This question was answered based upon current rules, regulations & statutes in effect on July 12, 2017 Good afternoon. I have a client attempting to collect third party for a rental vehicle through Liberty Mutual. They have collision coverage which they are collecting through their own policy. Liberty Mutual has…
Use of Other Auto/Rental Vehicle
Use of Other Auto/Rental Vehicle QUESTION An insured’s daughter is home from college and will live at home during the summer. She needs to rent a car – fairly long term. Would adding the “Use of Other Auto” Endorsement (M-0051-S) to the insured’s policy provide proper coverage, or should the insured take out coverage from …