FREE Workshops to Make Your Customer Experience Skyrocket? Yes, Please!
Customer expectations have changed. A lot. That’s why MAIA is working with Hamilton Cornell on FREE, top-quality CX (customer experience) training workshops for agency employees. The program has options for any sized agency, and is fully funded by the MA Workforce Training Fund. Build important skills for your employees, develop excellent experiences for your customers, and in turn, improve the success of your agency! Sound good? Please let us know of your interest by August 18th, so we can get the programs ready to launch in the fall!
We are offering two options for MAIA members, and both are 100% paid for by a grant with the State of Massachusetts.
A 12-Week (48-hour) Master Class in Customer Experience (CX) Excellence
Specifically designed for agencies capable of committing to four (4) or more participants. The curriculum includes a peer review and case studies, as well as real, live analysis and business planning for the purpose of implementing agency-specific enhancements. Participants will learn lessons and approaches, and will use tools to improve the way that CX is managed at their agencies. All administration for the class will be handled through MAIA, and there is no cost to the participants.
An 8-Week (24-hour) Workshop on Customer Experience (CX) Dynamics
Designed for agencies that will have fewer than four (4) participants, this workshop includes tools and techniques for implementing CX enhancements at your specific agency. The ZOOM workshop will touch on all of the subject matter introduced in the master class, but will rely more on forward planning than real-time implementation. The workshop is intended to run on consecutive Wednesdays, beginning in October. Although this workshop requires a nominal upfront fee, it will be 100% reimbursed by the State grant upon its conclusion.
Either of these offerings has the potential to change the way you manage customer experience, and to help keep your customers’ needs at the center of everything you do.
Interested? Let Us Know by August 18th!
If either of these FREE training opportunities sounds right for your staff, contact Heather Kramer right away, and be sure to indicate which option, and how many staff members will participate! That will give us time to organize the programming, get it approved by the State, and have it ready for you in the fall!
RSVP to Heather Kramer at email@example.com. We’ll get back to you with details and scheduling!