New B2B Drop-Offs & Pick-Up… Please Don’t All Go at Once!
MAIA has been getting calls about the new B2B drop-off (10:00 to 2:00) and next day pick-up times (2:00 to 5:00). It seems that many runners are waiting until 1:45 to drop off, then hanging around until 2:00 to pick up the prior day’s work. Clearly, when numerous people show up right before the drop off deadline, problems arise. The B2B locations are watching the new B2B system closely for the first few weeks, and they ask for agents/runners to be patient and not try to beat the system. The RMV is currently allowing runners to just walk in and drop off, but if the problems continue, they may have to reinstate the virtual lobby, or even make drop-off window times earlier.
The RMV expects that things will become smoother soon. After all, they are going from 6 drop-off locations to 22, and consumers are not allowed to use the B2B. They know that some locations may not be as busy as others. The times for drop-off and pick-up are being monitored and could change, but it’s important for them to see how this will all work out for the next couple of weeks. So let’s all be patient and work within the system!
For Registry-related questions, you may also contact MAIA's Member Relations Advocate, Kathy Cormier, at [email protected] or 508-634-7353.