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PL Training School

Personal Lines Training School

A Two-Part Program: Personal Residential Concentration and Personal Auto Concentration

This course is broken down into two concentrations, a Personal Residential Concentration and a Personal Automobile Concentration. Participants can take one or both. The program is designed for entry-level people OR to cross-train employees so they can be insurance literate, functional, confident and service/sales oriented.

This is more than just a lecture. These multiple-day seminars are designed to provide hands-on, practical application. Coverage will be discussed and practiced in an “account-rounding,” exposure analysis method. Each participant will work on their own, instilling individual growth, and work in a group to learn how to foster a team environment and attitude. Customer service and sales will be addressed throughout the course in regards to appropriate attitude, as well as insurance expertise.

Calendar of Classes

Personal Residential Concentration (35 CEs)


  • HO Policy
  • Condo Policy
  • MPIUA / Fairplan
  • HO Issues

Personal Automobile Concentration (35 CEs)


  • MAP Eligibility
  • Coverage Selections Page
  • Mandatory offer
  • Important policy definitions
  • MA Policy
  • Important MA auto endorsements
  • Auto application process
  • Auto Claim Process
  • Personal Auto issues
  • Registry Issues with the MA Client

If you work for a Massachusetts employer and are a member of MAIA, you can apply for Massachusetts Workforce Training Funds to help pay for the PL Training School Concentrations. Learn more...NOW!

Classroom & Training Center Policies

*Price shown reflects the MAIA Member discount with no optional add-ons.