Revised – Expanded Service Center Hours and New Road Test Locations
July 10, 2023 The Easthampton and Southbridge RMV Service Centers do not have expanded hours; their hours are 9:00 AM – 5:00 PM. The attached revised training update lists the corrected hours. View the update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
Expanded Service Center Hours and New Road Test Locations
July 5, 2023 Due to the Work and Family Mobility Act (WFMA), RMV Service Center hours of operation are expanding, and new road test locations will be added. Read the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
Foreign Language Document Translation Policy
June 30, 2023 Effective immediately, to ensure the Registry of Motor Vehicles (RMV) lawfully issues all licenses, identification cards, certificates of title, and registrations, the standards described in this training update have been established for accepting documents presented by customers that are not written or printed in English. Read the full update here. Questions? Contact…
Vermont Out-of-State Registration Certification Forms
June 30. 2023 Beginning July 1, 2023, the Vermont DMV will evaluate all out-of-state motor vehicle transactions based on the applicant’s home state’s laws, regulations, and policies, prior to registering and titling a vehicle. Read the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
New July 2023 Driver’s Manual
June 30, 2023 A new July 2023 Driver’s Manual has been printed and will soon be distributed to all RMV Service Centers. It is already available on the RMV website. The new manual has a redesigned purple cover featuring safe driving images and phrases. The manual also features new spiral binding. In addition to English, the Driver’s Manual…
2023 Plate Lottery
June 30, 2023 The 2023 RMV Plate Lottery begins on Friday, June 30, 2023, at 7:30 p.m. Customers can enter the plate lottery online using the myRMV Online Service Center. The lottery is online submission only; there is no paper application available. The deadline to enter the lottery is Thursday, August 31, 2023, at 5 p.m. Read…
External WFMA Call Center
June 28, 2023 The RMV has hired a third-party call center vendor, SaviLinx, LLC, to assist with the anticipated demand related to the Work and Family Mobility Act (WFMA). SaviLinx will be the front-line contact for customers calling the WFMA Hotline: 857-368-WFMA (9362). Read the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or…
WFMA Information and Resources Available Now Online
June 28, 2023 The Massachusetts Registry of Motor Vehicles (RMV) recently announced plans to implement the Work and Family Mobility Act (WFMA), effective July 1. Resources relating to WFMA are now available on the WFMA web page. Translations of these resources into multiple languages will be posted on this page as available. WFMA allows eligible residents in…
The Chicopee RMV Will Remain a Full B2B Location
June 27, 2023 Massachusetts Registry of Motor Vehicles (RMV) has announced that the Chicopee Service Center will remain a full B2B location. It will not become a limited B2B or offer road tests, as was previously planned. All B2B services and hours will remain as they currently are in Chicopee and all other B2B locations. Road tests that were scheduled for Chicopee…
Chicopee RMV Will Remain a Limited B2B
June 21, 2023 Beginning June 26, the Chicopee RMV will offer limited B2B services, in addition to becoming a Road Test Center. This is a change to the previous plan to cease B2B services in Chicopee. View the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
New Online Learner’s Permit Exam Requirements
On Wednesday, June 14, at 5 pm, new features will be added to the online Class D and M learner’s permit exam for compliance and safety purposes. To take the learner’s permit exam at home, the applicant must have access to a computer with a web camera, and only specific browsers can be used. Review…
Chicopee RMV Changing to Road Tests Only
June 7, 2023 Effective Friday, June 23, 2023, the Chicopee RMV will stop processing registration bundles and will no longer be a B2B Center. For more information, read the full update here and the official letter here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
New Plate Mask for Veteran Plates
May 23, 2023 Effective May 22, a new plate mask will be used for Veteran (Flag and No Flag) plates. The new plates will be delivered to service centers soon. The new Veteran plate mask will be: @#@#@ – letter, number, letter, number, letter. Previously issued Veteran plates will remain valid. Read the full update here.…
Redesigned Red Sox Plates
Beginning May 8, a redesigned version of the Red Sox special plate will be available on the RMV website (www.mass.gov/rmv) and can be ordered through RMV Service Centers. The new plate design features a pair of red socks with a blue heart between them. Read the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or…
B2B Requirements
To establish standards for Business-to-Business (B2B) service and operation in the Service Centers, effective May 2, 2023, the requirements described in this training update will apply to all Service Centers offering B2B service and to the use of B2B service by dealerships, insurance companies, fleets, and “runners.” View the updated B2B Requirements here. View the…
Taxi Registration Requirements
Beginning May 1, 2023, the RMV will require and verify that all applicants for a taxi registration either carry the required commercial insurance coverage for a taxi OR be “self-insured” through the process available through the State Treasurer (pursuant to General Laws Chapter 90, § 34D-F). Also, effective May 1, 2023, the RMV will require…
Redesigned Quebec Registrations
In February 2023, Quebec redesigned its Registration Certificates. The most notable change is that certificates are now printed on plain white paper; they were previously printed on green paper. Also, the new certificates only display fields that are relevant (for example, axles, unit number, and vehicle status). Both the new white certificates and old green certificates will…
Non-Resident Short-Term Registration
Effective April 5, a new Non-Resident Short-Term Registration transaction will be available to issue short-term registrations to out-of-state residents purchasing a vehicle from a dealer in Massachusetts. These registrations will be valid for nine days from the transaction date and will allow the customer to take possession of the vehicle and drive it home. Customers will…