Revised B2B Policy
October 2, 2023 To establish controls and standards for Business-to-Business (“B2B”) service and operation in RMV Service Centers, effective October 16, the RMV B2B policy has been revised. View the full update here. View the B2B Center Cover Sheet here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
New Electric Vehicle Plate Prefix
September 20, 2023 A new plate prefix has been created for Electric Vehicle plates. The new plate prefix will begin with “VE” followed by one to four characters. The letters “I”, “O”, “Q”, and “U” will NOT be used. These plates will be available in RMV Service Centers and EVR locations beginning the week of September 18.…
New Saturday Hours and New Road Test Locations
September 12, 2023 Beginning September 9, the following two RMV Service Centers will be open on Saturdays from 9:00 AM – 4:00 PM. Saturday hours are by appointment only for learner’s permit, driver’s license, and ID transactions. Fall River Leominster The following new road test locations will open the week of September 11. These new locations will…
Text Messages from IVR
August 29, 2023 Beginning today, August 25, at 5 PM, the RMV’s IVR (Interactive Voice Response) phone system will have the ability to send SMS (text) messages to customers who request one. Initially, this will only be available for two Medical Affairs transactions (new and replacement disability plates/placards), but will eventually be expanded to additional transactions,…
New Road Test Locations and Providers – REVISED
August 23, 2023 The Central Mass Safety Council (CMSC) road test locations all opened today. Also, due to driving school commitments on Saturdays, the DCR locations will only be open on Mondays on a case-by-case basis. View the revised update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
RMV Translation Certification Requirements
August 22, 2023 The RMV will accept documents that are not in English if they are accompanied by a certified translation. Both the translation and certification must be printed on the letterhead of the certifying entity. Translations do NOT need to be notarized. Read the full update here. Also attached are the following: A new “Translation Certification…
Additional Saturday Hours
August 22, 2023 Three additional RMV Service Centers will soon be open on Saturdays from 9:00 AM – 4:00 PM: Revere – beginning August 19 Fall River – beginning September 9 Leominster – beginning September 9 Saturday hours are by appointment only for learner’s permit, driver’s license, and ID transactions. Read the full update here.…
New Road Test Locations and Providers
August 15, 2023 The RMV has entered into several new partnerships to expand the number of road test locations throughout the state. These new locations will not offer any transactions other than Class D Road Tests. Read the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
Work and Family Mobility Act (WFMA) Updates
August 15, 2023 With the Work and Family Mobility Act (WFMA), the RMV has updated the checklist for Acceptable ID Documents. There are now two checklists. Also, the Driver’s License, Learner’s Permit, or ID Card Application has been revised to include section B8 regarding customers who do not have a SSN and what is required. REAL ID,…
Power of Attorney for Registration and Title Transactions
August 15, 2023 Effective August 21, the RMV has created a new Power of Attorney (POA) form and has standardized the rules for how and when a POA is required whenever a third-party agent (a designated person, partnership, or corporation) is signing any document necessary to process a registration or title transaction on the behalf…
Senior Appointment Scheduling – Revised
August 8, 2023 Customers who are at least 65 years of age or have a disability can call the RMV’s dedicated appointment line at 857-368-8005, Monday through Friday, from 9:00 a.m. to 5:00 p.m., to schedule a license or ID appointment. Senior appointments can be scheduled for most RMV Service Center locations during any available time Monday through Friday…
Portuguese Driver’s Manual
August 8, 2023 A Portuguese version of the July 2023 Passenger (Class D) Driver’s Manual has been printed and will soon be distributed to all RMV Service Centers. It will also soon be available to order on the RMV website. View the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
New Road Test Locations in Braintree and Mattapan
August 8, 2023 Class D Road Tests are now available for all customers at the new Granite Plaza location in Braintree. This location is in addition to the road test services available at the Braintree Service Center on Plain Street. Beginning Monday, August 7, Class D Road Tests will also be available for all customers at…
New Certification Requirement to Access the RMV System
July 31, 2023 Per 940 CMR 37.00, each end user, is required to certify compliance to permit access to the RMV records. Accessing the portal as an end user, on or after July 31, 2023, will serve as certification that you have agreed to the new requirements. When logging into the portal, there is language confirming you and your business accepts the certification,…
Senior Hours and Saturday Hours
July 18, 2023 Customers age 65 and older, and customers with disabilities, can schedule a senior appointment for most RMV Service Center locations during any available time Monday through Friday between 9:00 a.m. and 5:00 p.m. View the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
New Online Learner’s Permit Exam Requirements
July 18, 2023 Effective July 12 at 6 pm, new features will be added to the online Class D and M learner’s permit exam for compliance and safety purposes. These features were previously announced and planned for June 14 but were delayed due to testing issues. View the Exam Requirements here. View the Instructions here. Questions?…
Expanded Service Center Hours and New Road Test Locations – Revised
July 18, 2023 Due to the Work and Family Mobility Act (WFMA), RMV Service Center hours of operation have expanded, and new road test locations have been added. Saturday hours for seven locations have been posted as well. View the full update here. Questions? Contact Kathy Cormier at 508-634-7353 or via email at [email protected].
Attention: EVR Permit Holders
July 18, 2023 If your EVR Permit Holder location has any name, ownership, or address change, you MUST notify the EVR Department and your Service Provider in advance. There are documents that are required for both the Service Provider and the RMV/EVR Department that must be completed for these types of changes. When the EVR…