Notify Customers on Sale of Agency
Notify Customers on Sale of Agency QUESTION We are selling the agent. Attorney raised the question of when and if appropriate to notify customers of the sale and transfer of records/personal information. Assume that that needs to occur, but was unsure if there was any requirement to do so?
Changes in Terrorism Exclusions – Fire Following Coverage?
Changes in Terrorism Exclusions – Fire Following Coverage? QUESTION This question was answered based upon current rules, regulations & statutes in effect on May 10, 2016
Dealer Document Prep. Fees
Dealer Document Prep. Fees QUESTION This question was answered based upon current rules, regulations & statutes in effect on April 3, 2017
Must a Licensed Producer be on Premises at all Times
Must a Licensed Producer be on Premises at all Times QUESTION Does a licensed insurance agent need to be on site for all hours that an agency is open? There somewhere where I could find the legal requirements for the agency? are questioning this as we have a difference of opinion on the matter and…
Referrals from Car Dealers
Referrals from Car Dealers QUESTION This question was answered based upon current rules, regulations & statutes in effect on March 9, 2017 Hello, my question is regarding referral fees. Is it legal to pay for leads in MA, specifically to auto dealers? I found this old newsletter with some guidance: https://www.massagent.com/info/maaugust302012.pdf Is this information still relevant?
Record Retention 1
Record Retention 1 QUESTION This question was answered based upon current rules, regulations & statutes in effect on September 19, 2016 What are the laws in MA for client file retention? How many years? Needs to be kept? Between actives files and dead files? We need to do some file cleansing in one of our…
Record Retention 2
Record Retention 2 QUESTION What are the laws in MA for client file retention? How many years? Needs to be kept between actives files and dead files?
Unlicensed CSR’s
Unlicensed CSR’s QUESTION So many agencies allow unlicensed customer service reps to quote, discuss coverage, take applications and premium on new business. Changes to policies by adding new cars, adding coverage and answer questions about coverage. Times the agent is not in the office when this activity is happening. These CSR’s be licensed? goes on…
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