Waiver of Deductible
This question was answered based upon current rules, regulations & statutes in effect on November 4, 2020 QUESTION I hope you can help me. I have an insured that is considering dropping her waiver of deductible for collision coverage. I’ve gone back and forth and am hoping you can send me the actual endorsement or…
When to Cancel a Policy
This question was answered based upon current rules, regulations & statutes in effect on November 9, 2020 QUESTION When a customer cancels a plate, I was always trained to cancel the policy the day after the plate return receipt date. The agency I’m at now, has always requested the policy cancelled the day of the…
Clearing up Six Misconceptions About E&O Coverage
As the top provider of Agents’ E&O coverage in Massachusetts, MAIA’s Number One Agency offers coverage from top carriers including Utica National. Today we’re sharing a helpful E&O Risk Management Alert from Utica, which debunks six common E&O misconceptions that they hear all too often from agencies like yours. We all know what happens when…
On-Line Vehicle Purchase
This question was answered based upon current rules, regulations & statutes in effect on November 17, 2020 QUESTION I have an insured who bought a car online and it was delivered over the weekend on temporary plates from Georgia. Obviously, we can add it to the policy if the paperwork is correct. He does have…
Customers Asked to Return to Resolve Issues
Starting on Monday, December 14, customers who have not received an email or phone call from the RMV within 10 business days of dropping off their transaction are instructed to return to the Registration Drop Off Center, as there may be issues with the transaction or paperwork that need to be resolved. If the customer…
Greenfield & Pittsfield Increase Commercial Drop Off Days
As of Monday, December 14, the Greenfield and Pittsfield Registration Drop Off Centers have increased the times they are available for commercial drop offs. Their new drop off days and hours are: Greenfield, 9:00am-4:00pm, Mon-Fri; and Pittsfield, 9:00am-10:30am Mon-Fri. However, drop offs will not be accepted during dedicated Senior Hours on Wednesdays through December; check…
Online Registration Renewal and Duplicate Changes
Effective immediately, the RMV has implemented the following changes: Form 2290 for Vehicles Over 55,000 Pounds: Customers renewing vehicles over 55,000 pounds now have the option to upload Form 2290 (Heavy Highway Vehicle Use Tax Return) during the online renewal. A dedicated RMV team will review the form and send the customer a link to…
7D Pre-Registration Inspection Policy Reversal
Effective December 1, 2020, established companies with currently registered 7D vehicles DO NOT need to submit new 7D vehicles for inspection and approval by Vehicle Safety and Compliance Services (VSCS) prior to registration. VSCS approval is only required for newly formed 7D companies with no prior 7D vehicle registrations. Once the initial pre-registration inspection is…
Withdraw a Claim
This question was answered based upon current rules, regulations & statutes in effect on November 17, 2020 QUESTION How are you? I’ve never come across this before; an insured caused minor damage after rear ending another vehicle. After reporting it to his insurance co, he called back and withdrew the claim. Will he still receive…
Prior Premium Due
This question was answered based upon current rules, regulations & statutes in effect on November 24, 2020 QUESTION I would normally pose this questions to MAIA site, however, trying to get immediate answer. I have new customer, owes premium from 5 years ago; says she never knew she owed it; prior agent did not collect…
No 2A and No PRR
This question was answered based upon current rules, regulations & statutes in effect on December 1, 2020 QUESTION Irene, hope this email finds you and your family safe and well in the midst of this pandemic.I have this insured who never sent me a 2A form or cancelled her plates at RMV and is so…
Notice of Transfer of Insurer (2A)
This question was answered based upon current rules, regulations & statutes in effect on December 3, 2020 QUESTION I am looking to find out if a notice of transfer of insurance, form 2A has any minimum information requirements. I did a quick scan of the MAIA 2020 RMV manual and did not come across anything.
RMV Adds Link for Requesting Help with myRMV Logins
The myRMV website uses a two-factor authentication system to protect customer data. This means that when a customer tries to log in, the system sends a security code via email or text. The customer then enters the code into myRMV to verify their identity and complete the login. If they are unable to access the…
Big Win for Members! CAR Agrees to MAIA’s Recommendation for Agent Commission Rates
We are proud to report that the CAR Governing Committee on Friday 12/4 voted unanimously to recommend that the current agent commission rate be “locked in” for foreseeable future rate filings. This is a significant change that will ensure that agent commissions will increase when premiums increase. MAIA had formally requested this change after our…
Auto and HO Policy Non-Renewals
This question was answered based upon current rules, regulations & statutes in effect on December 7, 2020 QUESTION How long can a company refuse to rewrite a risk after they have been non-renewed by that same carrier? For example, if a carrier non-renewed in 2015 for claims experience and the insured has only had 1…