SESSIONS BY LEARNING TRACK
When Words Collide: Resolving Insurance Coverage and Claims Disputes
Speaker(s): Bill Wilson, CPCU, ARM, AIM, AAM
While coverage and claims disputes are a fact of life for risk and insurance professionals, they are costly in ways that far exceed the lawyers and other expenses incurred to get a resolution. Nothing destroys the customer’s trust more than a bad claims experience. If you're an agent, you sell promises that you are relying on someone else to deliver and that makes you equally invested in a fair resolution of the claim. In this session, learn practical strategies for successful resolution of disputed claims from a respected insurance professional whose decades of technical experience and deep insights into how the industry works have uniquely position him to speak to this subject.
Bill is the author of three books, the most recent being “When Words Collide: Resolving Insurance Coverage and Claims Disputes.” He retired from the Independent Insurance Agents & Brokers of America in December 2016, where he served as Assoc. VP of Education and Research for over 17 years and was the founder and director of the Big “I” Virtual University. He is the former Director of Education & Technical Affairs for the Insurors of Tennessee and, prior to that time, he was employed by Insurance Services Office, Inc. He is a graduate of the Illinois Institute of Technology with a B.S. degree in Fire Protection & Safety Engineering.
Bill was a licensed insurance and surplus lines agent, and his professional affiliations have included past president of the Middle Tennessee Chapter of CPCU, member of the board of directors of the national CPCU society, PMLG of the Honorable Order of Blue Goose, International, member of the Independent Insurance Agents & Brokers of America (IIABA) National Education Committee, member of the Certified Insurance Service Representative (CISR) National Advisory Committee, member of the National Underwriter FC&S editorial board, member of the Society of Insurance Trainers and Educators (SITE) and its SITE Journal editorial committee, member of the National Writers Association, chairman of the Tennessee Insurance Commissioner’s Education Advisory Committee, member of the Middle Tennessee State University Insurance Liaison Committee, and member of the Nashville State Technical Institute’s Business Management Advisory Committee. He is currently a member of the American Association of Insurance Management Consultants (AAIMCo).
Bill has served as a trainer and speaker for various organizations, including the Independent Insurance Agents & Brokers of America and 46 of its state affiliates, the CPCU Society national convention and chapter programs, the National Association of Insurance Women (NAIW), the Southern Agents Conference (SAC), the Risk & Insurance Managers Society (RIMS), the International Risk Management Institute (IRMI), and the Society of Risk Management Consultants (SRMC).
He has conducted hundreds of technical seminars, workshops and convention presentations—from Hawaii to Maine and Alaska to Florida—as well as programs on time management, presentation and public speaking skills, seminar development, and many others. He has been the top-rated presenter at several CPCU National Conventions and his programs are always highly rated by attendees. He has presented seminars or webinars to as many as 5,000 attendees in a single session.
SPEAKER(s) ALSO PRESENTING:
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