This program is designed for unlicensed employees with less than 12 months experience in the agency. Through this "virtual classroom," your new hire will gain a greater understanding of the insurance industry to supplement the on-the-job experience received in the first few months with your agency.

1. We will build a foundation of knowledge about insurance;
2. Explore the big picture of insurance, including terms and key concepts;
3. Discover how the agency delivers service to customers;
4. Teach the importance of E&O prevention techniques; and
5. Fax a weekly progress report to the employee’s supervisor

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1. Students will learn how to develop relationships through active listening;
2. Take ownership of the customer’s problem;
3. Speak positively in negative situations;
4. Help confused or irate customers;
5. Clarify expectations and confirm work plans;
6. Minimize E&O risk through proper documentation; and
7. Explore the workflows within the agency to understand tasks.

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The Personal Lines Coverage Basics Curriculum includes:
Week 1: Introduction to Property Insurance
Week 2: Introduction to Liability Insurance
Week 3: Dwelling Insurance
Week 4: Homeowners Insurance
Week 5: Personal Auto Insurance
Week 6: Miscellaneous Personal Insurance

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For employees with 6-12 months experience

The time "on-line" will be less than 1 hour weekly. Work can be completed off-line, then pasted in on-line. Time to complete the course is 3 hours max. per week!

This is what will be expected of you:

1. Read a chapter and/or an e-lecture.
2. Perform at least one activity in the week, using the agency as a "learning lab." The activities send you into the agency as a proactive learner, observing procedures and asking questions.
3. Post your observations about the activity.
4. Participate in a discussion question weekly with classmates and the facilitator.
5. Take occasional quizzes and a final exam.
   
   The Commercial Lines Coverage Basics Curriculum includes:
   Week 1: The Commercial Package Policy & the Business Owners Policy
   Week 2: Commercial Property Insurance
   Week 3: Ocean & Inland Marine Insurance
   Week 4: Commercial General Liability
   Week 5: Commercial Auto Insurance
   Week 6: Commercial Crime Insurance
   Week 7: Workers’ Compensation
   Week 8: Miscellaneous Commercial Insurance

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Week 1: Risk Management Analysis of Liability Exposures
Week 2: Coverages A, B & C
Week 3: Definitions: Insureds, Limits, and Conditions
Week 4: Claims-Made v Occurrences & Misc. Endorsements

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Week 1: Overview and the Building & Personal Property Form
Week 2: Other Coverage (Builder's Risk, Glass, etc.) Forms & Causes of Loss Forms
Week 3: Business Income and Extra Expense
Week 4: Misc. Endorsements

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Week 1: Loss Exposures and the BAC Declarations
Week 2: Liability Coverages & Exclusions
Week 3: Physical Damage Coverage
Week 4: Definitions, Endorsements & Rating

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Week 1: Eligibility & Loss Exposures
Week 2: Garage Coverage Forms
Week 3: Auto Dealerships
Week 4: The Commercial Umbrella

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