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SERVICES

Question of the Day
Question of the Day

Company Rate Filings for Auto
MAIA's Review of Company Rate Filings for Auto

WAHVE Staffing Solution!
Qualified retired insurance professionals ...

On-Line / Self-Study Options
CE through online platforms

DocuSign...esignature solution
IIABA endorsed product


 

Online Courses...from MERG (without CE)

In this "virtual classroom," your employees log on to the course via the computer each week to get the training they need.  There’s no travel, no interruption to daily agency activity and, most importantly, no time out of the office.  Your new hire can connect with other rookies, bounce questions off the facilitator, and learn about critical service and communication skills in manageable pieces in the comfort of their home or office!

How it Works: 
The time "on-line" will be less than 1 hour weekly. Work can be completed off-line, then pasted in on-line. Time to complete the course is 3 hours max. per week! The student is expected to:
  1. Read a chapter and/or an e-lecture.
  2. Perform at least one activity in the week, using the agency as a "learning lab." The activities send you into the agency as a proactive learner, observing procedures and asking questions.
  3. Post your observations about the activity.
  4. Participate in a discussion question weekly with classmates and the facilitator.
  5. Take occasional quizzes and a final exam.
Cancellation Policy: There will be a $55.00 penalty fee if we are not notified in advance of three (3) business days of the scheduled class. Failure to cancel prior to the class will result in the loss of the full registration fee.

List of Online Offerings:
1. New Agency Employee Orientation
2. Delivering Quality Service to the Customer and Employer
3. Personal Lines Coverage Basics
4. Commercial Lines Coverage Basics


REGISTRATION OPTIONS



We've implemented a secure system for registration and now only accept credit cards for web registrations.


      
REGISTER BY PHONE:
800-742-6363
800-742-6363
508-634-2900

REGISTER BY FAX:
(508) 634-2930


This program is designed for unlicensed employees with less than 12 months experience in the agency. Through this "virtual classroom," your new hire will gain a greater understanding of the insurance industry to supplement the on-the-job experience received in the first few months with your agency.

  • build a foundation of knowledge about insurance
  • explore the big picture of insurance, including terms and key concepts
  • discover how the agency delivers service to customers
  • teach the importance of E&O prevention techniques.

FEES:

$265.00/member...includes text
$305.00/non-member...includes text


DATE  GL NUMBER CLASS NAME CITY CEUs
6/12/17 251033 On-Line New Agency Employee Online 0
7/10/17 251034 On-Line New Agency Employee Online 0
8/14/17 251035 On-Line New Agency Employee Online 0
9/11/17 251036 On-Line New Agency Employee Online 0
10/9/17 251037 On-Line New Agency Employee Online 0
11/13/17 251038 On-Line New Agency Employee Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Delivering Quality Service to the Customer and Employer
This program is an excellent follow-up to the New Employee Orientation Course, but it can also be used as a stand alone course. This course is designed for unlicensed employees with less than 12 months experience in an agency!
  • develop relationships through active listening
  • take ownership of the customer’s problem
  • speak positively in negative situations
  • help confused or irate customers
  • clarify expectations and confirm work plans
  • minimize E&O risk through proper documentation and consistently following standard procedures in the agency
  • explore the workflows within the agency's system to create a "big picture" understanding of the tasks assigned

FEES:

$265.00/member...includes text
$305.00/non-member...includes text


DATE  GL NUMBER CLASS NAME CITY CEUs
6/12/17 251040 On-Line New Agency Employee Delivering Qlty Service Online 0
10/9/17 251041 On-Line New Agency Employee Delivering Qlty Service Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


For employees with 3-9 months experience
The time "on-line" will be less than 1 hour weekly. Work can be completed off-line, then pasted in on-line. Time to complete the course is 3 hours max. per week!

The Personal Lines Coverage Basics Curriculum includes:
Week 1: Introduction to Property Insurance
Week 2: Introduction to Liability Insurance
Week 3: Dwelling Insurance
Week 4: Homeowners Insurance
Week 5: Personal Auto Insurance
Week 6: Miscellaneous Personal Insurance

FEES:

$285.00/member...includes text
$335.00/non-member...includes text


DATE  GL NUMBER CLASS NAME CITY CEUs
7/10/17 251045 On-Line New Employee Coverage Series PL Basics Online 0
9/11/17 251046 On-Line New Employee Coverage Series PL Basics Online 0
11/13/17 251047 On-Line New Employee Coverage Series PL Basics Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


For employees with 6-12 months experience

The time "on-line" will be less than 1 hour weekly. Work can be completed off-line, then pasted in on-line. Time to complete the course is 3 hours max. per week!

The Commercial Lines Coverage Basics Curriculum includes:
Week 1: The Commercial Package Policy & the Business Owners Policy
Week 2: Commercial Property Insurance
Week 3: Ocean & Inland Marine Insurance
Week 4: Commercial General Liability
Week 5: Commercial Auto Insurance
Week 6: Commercial Crime Insurance
Week 7: Workers’ Compensation
Week 8: Miscellaneous Commercial Insurance

FEES:

$295.00/member...includes text
$345.00/non-member...includes text


DATE  GL NUMBER CLASS NAME CITY CEUs
6/12/17 251050 On-Line New Employee Coverage Series CL Basics Online 0
8/14/17 251051 On-Line New Employee Coverage Series CL Basics Online 0
10/9/17 251052 On-Line New Employee Coverage Series CL Basics Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State