Customers Asked to Return to Resolve Issues
Starting on Monday, December 14, customers who have not received an email or phone call from the RMV within 10 business days of dropping off their transaction are instructed to return to the Registration Drop Off Center, as there may be issues with the transaction or paperwork that need to be resolved. If the customer…
Greenfield & Pittsfield Increase Commercial Drop Off Days
As of Monday, December 14, the Greenfield and Pittsfield Registration Drop Off Centers have increased the times they are available for commercial drop offs. Their new drop off days and hours are: Greenfield, 9:00am-4:00pm, Mon-Fri; and Pittsfield, 9:00am-10:30am Mon-Fri. However, drop offs will not be accepted during dedicated Senior Hours on Wednesdays through December; check…
Online Registration Renewal and Duplicate Changes
Effective immediately, the RMV has implemented the following changes: Form 2290 for Vehicles Over 55,000 Pounds: Customers renewing vehicles over 55,000 pounds now have the option to upload Form 2290 (Heavy Highway Vehicle Use Tax Return) during the online renewal. A dedicated RMV team will review the form and send the customer a link to…
7D Pre-Registration Inspection Policy Reversal
Effective December 1, 2020, established companies with currently registered 7D vehicles DO NOT need to submit new 7D vehicles for inspection and approval by Vehicle Safety and Compliance Services (VSCS) prior to registration. VSCS approval is only required for newly formed 7D companies with no prior 7D vehicle registrations. Once the initial pre-registration inspection is…
Withdraw a Claim
This question was answered based upon current rules, regulations & statutes in effect on November 17, 2020 QUESTION How are you? I’ve never come across this before; an insured caused minor damage after rear ending another vehicle. After reporting it to his insurance co, he called back and withdrew the claim. Will he still receive…
Prior Premium Due
This question was answered based upon current rules, regulations & statutes in effect on November 24, 2020 QUESTION I would normally pose this questions to MAIA site, however, trying to get immediate answer. I have new customer, owes premium from 5 years ago; says she never knew she owed it; prior agent did not collect…
No 2A and No PRR
This question was answered based upon current rules, regulations & statutes in effect on December 1, 2020 QUESTION Irene, hope this email finds you and your family safe and well in the midst of this pandemic.I have this insured who never sent me a 2A form or cancelled her plates at RMV and is so…
Notice of Transfer of Insurer (2A)
This question was answered based upon current rules, regulations & statutes in effect on December 3, 2020 QUESTION I am looking to find out if a notice of transfer of insurance, form 2A has any minimum information requirements. I did a quick scan of the MAIA 2020 RMV manual and did not come across anything.
RMV Adds Link for Requesting Help with myRMV Logins
The myRMV website uses a two-factor authentication system to protect customer data. This means that when a customer tries to log in, the system sends a security code via email or text. The customer then enters the code into myRMV to verify their identity and complete the login. If they are unable to access the…
Big Win for Members! CAR Agrees to MAIA’s Recommendation for Agent Commission Rates
We are proud to report that the CAR Governing Committee on Friday 12/4 voted unanimously to recommend that the current agent commission rate be “locked in” for foreseeable future rate filings. This is a significant change that will ensure that agent commissions will increase when premiums increase. MAIA had formally requested this change after our…
Auto and HO Policy Non-Renewals
This question was answered based upon current rules, regulations & statutes in effect on December 7, 2020 QUESTION How long can a company refuse to rewrite a risk after they have been non-renewed by that same carrier? For example, if a carrier non-renewed in 2015 for claims experience and the insured has only had 1…
Cargo Van Conversion to Motor Home
This question was answered based upon current rules, regulations & statutes in effect on December 2, 2020 QUESTION I have a customer who is converting a cargo van to a motor home. What I understand is I just do a registration change form asking for a change from Passenger plate to a Motor Home…
Out of State Trailer Purchase
This question was answered based upon current rules, regulations & statutes in effect on December 2, 2020 QUESTION I have a question regarding a trailer. The insured purchased a 1995 trailer from a private party in Vermont. Our insured has it parked in a trailer park in Vermont and does not intend to move it.…
Trailer, Camper, Antique & Vanity Plate Renewals Delayed
The RMV has been delayed in processing renewals for trailer, camper, antique, and vanity plates that expired on November 30th. They expect that all renewal requests received by mail will be renewed by the end of the day Friday, December 4th, and ATLAS will show that they have been renewed. However, customers will not receive…
Registration Drop Off Central Distribution Process Change
Plates and/or registrations ordered through Registration Drop Off Centers are centrally distributed and mailed from the new Lowell Fulfillment Center once the transaction has been completed and payment has been received. Effective December 7th, this now includes customers with out-of-state and out-of-country numbers. Previously plates/registrations were only mailed to customers with Massachusetts state-assigned numbers. The…
Registration and Leased Vehicle Buy-Out
This question was answered based upon current rules, regulations & statutes in effect on December 2, 2020 QUESTION Please let me know if I am not suppose to bother you with Registry questions because I don’t want to just bother you. So if that’s the case can you provide me with another email address that…
MA Business Interruption Bill S.2655 Defeated
On November 24, the MA Senate Financial Services Committee took action on Bill S.2655, An Act Concerning Business Interruption Insurance, stating that the bill “ought NOT to pass.”
Positive CE Changes as MA Joins NAIC Reciprocity Program
Prometric and the DOI have announced that, as of December 1, 2020, Massachusetts is a member state in the NAIC Reciprocity Program, which brings some positive changes for Continuing Education (CE) earners in MA! Going forward, fifty minutes now equals one credit hour (previously it was 60 minutes); and the minimum approvable course is now…
Opting for Private MA PFML? It’s Time to Apply for Your Annual Exemption
Under the MA Paid Family Medical Leave (PFML) program, employers can either contribute to the state’s PFML plan, or provide equal or better benefits through a private PFML plan. (As you may know, members have access to an excellent private PFML policy through MAIA’s Number One Insurance Agency.) If your agency is opting for a…
RMV Procedures for Voluntary License Surrenders
Customers can surrender licenses for medical or for non-medical reasons. Non-Medical Surrenders Non-medical surrenders can only be processed in RMV service centers. They are processed as Massachusetts ID Card issuance transactions and the customer will need to present a completed Driver’s License, Learner’s Permit or ID Card Application, present lawful presence documentation if required, and…
Birth Certificate for License Renewal
This question was answered based upon current rules, regulations & statutes in effect on November 27, 2020 QUESTION CONSUMER QUESTION: I have 2 versions of my birth certificate (long form and short form), but neither has a certification number. How do I get my driver’s license?
Register Vehicle in Name of Trust
This question was answered based upon current rules, regulations & statutes in effect on November 10, 2020 QUESTION I have a client who is deceased, the client has a large amount of vehicles (registered in his personal name) that the attorney would like to register in the name of a trust. It is a irrevocable…
RMV Documents and Electronic Signatures
This question was answered based upon current rules, regulations & statutes in effect on October 01, 2020 QUESTION Can you direct us to correct person to confirm if RMV will take docusign documents?
Trailer, Camper, Antique, and Vanity Plate Renewals
Trailer, camper, antique, and vanity plates expire each year on November 30th. Due to a system issue, any new trailer, camper, antique, or vanity plates registered with a temporary plate from now until 12/1 cannot be renewed online. Customers should be urged to either wait until 12/1 to register OR renew the plates at the…
Wednesdays at 17 RMV Locations Are for Customers Age 75+ to Renew Expiring Licenses ONLY
Massachusetts law requires drivers age 75 or older to renew their licenses in person. To provide a safer space for older adults to conduct these transactions, the RMV has designated Wednesdays throughout the months of November and December for these customers only. The following service centers will be dedicated to processing license renewals for older…
Good Benefits: One of the Keys to a Happy Workforce
Ask people what they value most in the workplace, and most will say some combination of flexibility, salary, good benefits, recognition, room to grow, and a positive culture. If you’re a smallish agency, you may think it’s tough to compete in the “good benefits” department. But as a MAIA and Big “I” member, you have…
GVWR for Commercial Registration
This question was answered based upon current rules, regulations & statutes in effect on October 01, 2020 QUESTION Hi Irene! I hope you are staying healthy and safe! Not sure if you can assist me with this, but we are trying to find out what the gross weight limit is of a vehicle before it…
Purchase of Leased Vehicle
This question was answered based upon current rules, regulations & statutes in effect on October 02, 2020 QUESTION Wondering if you would answer a few question. We have a commercial lines auto policy on a leased vehicle to our INC. insured. The principal is buying out the lease in his individual name with a lienholder…
Carrier Endorsement for HHMs
This question was answered based upon current rules, regulations & statutes in effect on October 02, 2020 QUESTION One of our insurer’s will add drivers to our insured’s policy if they share the same address on their license. They do not notify the insured and only send us an e-mail stating this below. Are they…
Third Party Rental
This question was answered based upon current rules, regulations & statutes in effect on October 06, 2020 QUESTION If my insured was in a car accident and he doesn’t have rental can an insurance company who is at fault say they want to fix everything in order to give my insured a rental or can…
2021 InsurPac Campaign – Your Support is Essential
The 2021 fundraising campaign for InsurPac is underway, and we ask you to please watch this video from IIABA (Big “I”) President and CEO Bob Rusbuldt. Bob’s words demonstrate the critical importance of your continued support for our powerful federal political action committee. WATCH VIDEO: https://www.youtube.com/watch?v=cjsNvfNjDEc&feature=youtu.be
Private Party Vehicle Purchase
This question was answered based upon current rules, regulations & statutes in effect on October 06, 2020 QUESTION Quick question if you don’t mind. Pretty sure I already know the answer, but want an expert opinion before I email back our insured. Our insured is looking to purchase a truck from a private party in…
Please Share This Article About Independent Agency Careers!
MAIA’s multi-pronged effort to help members address the talent gap includes the distribution of op-ed articles that promote independent agencies as a desirable career choice. Our most recent article, “Looking for a Stable Career in Uncertain Times? Try a Local Independent Insurance Agency,” was released to media outlets across MA, with the hope that it will…
We’ve Got a Hearty Appetite for Workers’ Comp
Do your business clients need Workers’ Comp coverage? MAIA’s Number One Agency would love to find you a seat at the table! We work with multiple carriers, so we’ve got a large appetite range, and we welcome the opportunity to look at your pool business, too! New business with prior experience is accepted, no prior coverage…
MAP Claim Question
This question was answered based upon current rules, regulations & statutes in effect on October 07, 2020 QUESTION I hope you are well. I have an insured who was volunteering for a landscaping activity. He had a trailer attached to his truck and while they were loading a tractor onto the trailer, the back of…
RMV State of Emergency Extensions
This question was answered based upon current rules, regulations & statutes in effect on October 08, 2020 QUESTION Was wondering if you could help. I know that the transfer rule was extended and I found the executive order from Governor Baker but that says the it shall remain in effect until the earlier of August…
Moped and MAP
This question was answered based upon current rules, regulations & statutes in effect on October 13, 2020 QUESTION Good morning and I hope you and yours are happy and well… what a year! Our agency has a client with a son who attends Clemson University in South Carolina. The insured tells me his son bought…
Vehicle Transported to Puerto Rico
This question was answered based upon current rules, regulations & statutes in effect on October 13, 2020 QUESTION Hope this email finds you well. Do you have and answer for or can you point me in the right direction concerning an insured (safety ins) is moving to Puerto Rico and shipping her vehicle. Does the Mass Insurance…