Is Your Website an Unintentional E&O Risk?
Your agency’s website is the cornerstone of your operational and marketing strategy – especially now, when practically everything’s happening online! But certain statements, omissions, even words like “expertise” or “24/7” can actually work against you when defending an E&O claim. E&O provider Swiss Re Corporate Solutions and the Big “I” Trusted Choice team have created…
2020 Big ‘I’ Virtual Legislative Conference – Let’s ALL Register Today!
MAIA is urging ALL members to register for the Big “I” Virtual Legislative Conference May 12-15, 2020. It’s free, it’s important, and the more registrants, the stronger the message to our lawmakers that these issues are important! Each day at 2:00 p.m., you can tune in for a 45-minute session and hear from insurance legislators,…
Registry News: Class D & M Road Tests Canceled through May 18th
The MA RMV has canceled all passenger and motorcycle road tests (Class D & Class M) through Monday, May 18, 2020. (They previously had been canceled through May 4th.) However, Commercial Driver’s License (CDL) road tests are still being conducted. Please visit the MA Registry of Motor Vehicles (RMV) website at https://www.mass.gov/info-details/rmv-covid-19-information for the most…
Registry News: Essential Transactions, Appointments & Where to Find Help
During the COVID-19 state of emergency, Massachusetts has gone from 30 RMV service center locations and multiple AAA locations down to eight locations for the entire state (plus two that are designated commercial-only) to maintain social-distancing for the safety of customers and staff. MAIA’s member relations advocate Kathy Cormier has compiled some facts and guidelines…
Hartford Flood Launches New Online Portal
If your agency is a Hartford Flood broker through MAIA’s Number One Insurance Agency, don’t forget that Hartford Flood will be moving to a new online portal on Friday, May 1, 2020. All users will receive two separate welcome emails delivered to their emails on file on April 30th & May 1st with instructions for…
Hospitality Liquor Coverage During COVID-19
MAIA’s Number One Insurance Agency wants to remind agents that we are here to help you with access to Hospitality Mutual coverage if you need it! Hospitality has done an excellent job with accommodating insureds during the COVID-19 crisis. They have:
Registry News: Paying Vehicle/Trailer Sales Tax Online
With RMV service centers closed for all but essential services, sales tax for a motor vehicle, trailer, camper, motorcycle, etc. must be paid online to avoid late penalties or interest. The RMV has issued instructions and a link to the MA Department of Revenue (DOR ) MassTaxCollect site where these transactions can be completed. The…
MAIA’s Registry Procedures Manual – The MA Auto Writer’s Bible!
If you write auto insurance in Massachusetts, MAIA’s Registry Procedures Manual (RPM) might just be your dream come true. Imagine an all-in-one online RMV resource that’s easy to navigate, keyword-searchable, well-organized, and automatically updated whenever things change. It’s got all the latest ATLAS forms and instructions, and even a brand new COVID-19 section. First-time subscribers…
Reminder: Insurance Licenses WILL NOT Expire During the COVID-19 Emergency
As long as your MA insurance license was in good standing as of March 10, 2020 (the day Governor Baker declared a state of emergency in MA), it is extended and will remain valid until 90 days after the state of emergency is lifted, even if it would otherwise have expired. Although you MAY renew…
Massachusetts Private Passenger Auto Insurance Refunds in Response to COVID-19
With so many people in MA following stay-at-home orders, many insurers are seeing decreases in loss frequency in their personal lines auto books and setting up processes to refund or credit their customers’ premiums. MAIA has put together a list of Massachusetts Private Passenger Auto Insurance Refunds in Response to COVID-19.
Special Bulletin: Big ‘I’ Establishes Trusted Choice® COVID-19 Relief Fund to Assist Independent Agencies
Progressive donates $2 million to provide relief to independent insurance agencies facing pandemic challenges Our national association, the Independent Insurance Agents & Brokers of America (the Big “I”), is pleased to announce that Progressive Insurance has donated $2 million dollars to establish the Trusted Choice® COVID-19 Relief Fund in response to the economic and operational…
Registry News: Further Extensions for Licenses, Permits, Inspection Stickers, and Passenger Registrations
Effective immediately, further extensions will be implemented for expiring motor vehicle inspection stickers, passenger plate registrations, professional credentials, and licenses and permits, including Commercial Driver’s Licenses and Permits (CDLs / CLPs).
Registry News: Additional COVID-19 RMV Changes
The MA RMV continues to implement measures to reduce customer volumes in physical locations and maintain proper social-distancing to keep residents and staff safe and healthy.
Hospitality Extends Liquor Liability Policies to Include Alcohol Sales with Takeout Food
Governor Baker recently signed legislation allowing beer and wine sales with takeout food orders in Massachusetts during the COVID-19 emergency. In response, Hospitality Insurance Group has extended its Liquor Liability policies to cover this exposure, in accordance with the governor’s provision.
Paycheck Protection Program – 2 On-Demand Webinars for Independent Agencies
Created specifically for MAIA/Big “I” members, these two recorded webinars explain the new Paycheck Protection Program, which provides forgivable SBA loans for small businesses to keep their workers on the payroll during the COVID-19 crisis. (that’s you!):
ePayPolicy Gives MAIA Members First Month Free!
You’re doing all that you can to serve your clients. We’re here to support you and give you the resources you need to continue to operate. Our preferred digital payment processor ePayPolicy can help! Insureds still need to make payments, and ePayPolicy provides your agency with a digital, branded payment page that eliminates the need for…
Cybercriminals Are Having a Field Day! Protect Your Agency
Cybercrime is growing as hackers prey on our coronavirus fears and exploit security gaps from disrupted business routines, relocated staff, and our shift to online connections with clients and carriers. Don’t be the insurance agent that doesn’t have the coverage you need! If you haven’t yet purchased cyber protection for your agency, or you want…
Tech Talk: MAIA Member PSA: Look What’s Available at Your Virtual Fingertips
MAIA Member PSA: Look What’s Available at Your Virtual Fingertips By Irene Morrill, CPCU, CIC, ARM, CRM, LIA, CRIS, CPIW — VP of Technical Affairs
DOI Bulletin: Individual Insurance Licensing During COVID-19
The MA Department of Insurance (DOI) has issued Bulletin 2020-12, which confirms the news we shared last week, that all insurance licenses that were “in good standing” as of March 10 will remain valid for 90 days after the Emergency Declaration is lifted. The DOI encourages licensees to complete CE requirements in advance of their…
CAR Bulletin No. 1097 – Guidance for Servicing Carriers and Exclusive Representative Producers during the COVID-19 Public Health Crisis
CAR Bulletin No. 1097 – Guidance for Servicing Carriers and Exclusive Representative Producers during the COVID-19 Public Health Crisis According to Commonwealth Automobile Reinsurers (CAR) Bulletin 1097, the Registry of Motor Vehicles has requested that CAR issue a bulletin to advise industry participants of the RMV’s new Registration and Title Application (RTA).
RMV Extends Registrations by 60 Days for March/April Expirations
RMV Extends Registrations by 60 Days for March/April Expirations Effective immediately, the RMV has extended all passenger plates/registrations that expired in March and that are due to expire in April for 60 days. Customers who have not renewed a registration that expired on March 31, 2020 have been extended until May 31, 2020. Customers who…
E&O Risk Management: What Agents Should NOT Say About Coverage
E&O Risk Management: What Agents Should NOT Say About Coverage This E&O Risk Management Alert from Utica National gives advice for agents and producers to help avoid E&O claims: “During this time of crisis, it is imperative that insurance agents and producers do not make any statements or representations to their clients regarding the potential…
FFCRA & CARES Act: Resources for Independent Agents
FFCRA & CARES Act: Resources for Independent Agents The Families First Coronavirus Response Act (FFCRA) and Coronavirus Aid, Relief, and Economic Security (CARES) Act open up many new avenues of assistance to help prevent more workers from losing their jobs and small businesses from going under. These resources will help you understand and benefit from…
InsurBanc Will Work with Eligible Agencies to Obtain PPP Loans
InsurBanc Will Work with Eligible Agencies to Obtain PPP Loans As you know, Congress recently approved $350 billion through various SBA lending programs to help small businesses survive and recover from losses suffered during this crisis. InsurBanc is prepared to work with eligible agencies to obtain the emergency financing offered through the Paycheck Protection Program. This program…
WCRIBMA Issues Changes to Workers’ Comp Rates & Codes
WCRIBMA Issues Changes to Workers’ Comp Rates & Codes On March 31, the Massachusetts Workers’ Compensation Rating and Inspection Bureau (WCRIBMA) issued four Circular Letters (Nos. 2362-2365) on the following workers’ compensation topics: General Revision of Rates Applicable to New and Renewal Business; Changes in Manual Rates by Class; Manual Rates and Rating Values; and COVID-19…
FEMA Extends Grace Period for Flood Insurance Renewals
FEMA Extends Grace Period for Flood Insurance Renewals To help serve its National Flood Insurance Program (NFIP) customers who may be experiencing financial hardships related to the COVID-19 pandemic, FEMA is extending the grace period to renew flood insurance policies from 30 to 120 days. This extension applies to NFIP flood insurance policies with an…
SD.2888 and Other Proposed Legislation to Cover COVID-19 BI Claims
SD.2888 and Other Proposed Legislation to Cover COVID-19 BI Claims As the legislative and regulatory landscape continues to shift day by day, MAIA and our national association, The Big “I,” are working hard to ensure that independent agents are well represented. Many of you have reached out with questions about the highly publicized bills being…
RMV to Mail IRP Renewals in Monthly Batches Starting in April
RMV to Mail IRP Renewals in Monthly Batches Starting in April MAIA spoke to the RMV today (Friday, March 27), and they are still on point to start mailing IRP renewals, but will be changing the process this year. Instead of mailing all renewals at once, they will separate the renewals into three groups and…
RMV Enforcing No Walk-In Policy
RMV Enforcing No Walk-In Policy Effective Friday, March 27th, the RMV will be enforcing a strict no walk-in policy at its eight Service Centers open to the general public. The only transactions that will be processed at service centers are those that require an in-person transaction, including Commercial Driving Licenses or Permits (CDLs / CLPs), some new…
RMV: 60-Day Extension Now Applies to Both Commercial and Non-Commercial Vehicle Inspections
RMV: 60-Day Extension Now Applies to Both Commercial and Non-Commercial Vehicle Inspections The Massachusetts Registry of Motor Vehicles (RMV) is implementing a 60-day extension to commercial vehicle inspections expiring in March and April. The RMV announced the 60-day extension for non-commercial vehicle inspections on March 20th. These initiatives recognize the importance of commercial vehicle drivers…
RMV Springfield Will Accept B2B/IRP Transactions for Drop-Off Service
RMV Springfield Will Accept B2B/IRP Transactions for Drop-Off Service Beginning Thursday, March 26, the Springfield RMV Service Center will be open for B2B/IRP drop-off transaction processing. (The B2B/IRP-dedicated service centers at Milford and Wilmington also remain open for drop-off services.) These facilities and services will be for drop-off transactions/bundles only. You will not be allowed to…
E&O Reminder: Don’t Say, “It Isn’t Covered”!
E&O Reminder: Don’t Say, “It Isn’t Covered”! MAIA’s Number One Agency would like to remind you that it is the carrier’s responsibility to determine coverage, not the agent’s. Please be careful when questioned by an insured about coverage. We suggest that it is okay to offer your opinion, but with the disclosure that it is truly up…
RMV Branches Limiting Numbers of Customers
RMV Branches Limiting Numbers of Customers The RMV branches that are open are swamped, so they have determined how many customers they can serve in a day and are giving out numbers to people waiting in line as a trial process. Once the numbers are gone, that will be all that is serviced that day.…
RMV Makes Temporary Policy Change Re Insurance Stamps
RMV Makes Temporary Policy Change Re Insurance Stamps The RMV is temporarily amending the current proof of insurance policy to allow insurance companies and agents to send a scanned or faxed copy of the RTA, RMV-2 form, or the Section 5 registration application, rather than requiring a rubber stamp. The copy must be legible and…
RMV: Appointment-Only Online Reservation System & Other Measures
RMV: Appointment-Only Online Reservation System & Other Measures The RMV continues to take steps to minimize customer volume at physical locations, and has implemented an online reservation system for making appointments to conduct certain “necessary and required” in-person transactions at the eight open and operating RMV Service Centers. These essential transactions include certain CDL transactions…
Yes, the Governor Deemed Insurance an Essential Business – No, That Does Not Mean Your Agency Must Stay Open
Yes, the Governor Deemed Insurance an Essential Business – No, That Does Not Mean Your Agency Must Stay Open In our March 23rd Special Bulletin, we reported Governor Baker’s decision to include “insurance services” among the list of “essential” businesses that are exempt from his mandatory shutdown order. This announcement generated many questions from members,…
It’s Official: Insurance Licenses ARE Extended
It’s Official: Insurance Licenses ARE Extended If your MA insurance license in good standing has expired or will expire during the COVID-19 state of emergency, it will remain valid until 90 days following the termination of the state of emergency. After receiving conflicting reports (and issuing a “Correction” earlier this week that turned out to…
Boston Software Providing FREE Tool to Create, Stamp & Submit RTAs to the Registry from Home
Boston Software Providing FREE Tool to Create, Stamp & Submit RTAs to the Registry from Home With so many agencies transitioning to work-from-home arrangements, Boston Software, in partnership with the RMV and MAIA, is providing free access to its SinglePoint Forms tool and carrier eStamps to allow agents to submit copies of Registration and Title…
DOI Asks Carriers for Flexibility to Ensure Continuation of Coverage
DOI Asks Carriers for Flexibility to Ensure Continuation of Coverage The MA Division of Insurance (DOI) on March 23 issued Bulletin 2020-05 to all insurance carriers and self-insurance groups that provide coverage in Massachusetts. The Bulletin outlines the DOI’s expectations for carriers to “provide as much flexibility as is reasonably possible” with regard to collection…
Special Bulletin: Insurance Agents ARE Essential
Special Bulletin: Insurance Agents ARE Essential For more recent information, please read this post from 3/24/20: Yes, the Governor Deemed Insurance an Essential Business No, That Does Not Mean Your Agency Must Stay Open Governor Baker this morning (3/23/20) mandated that all non-essential businesses in MA shut down. However, MAIA has just confirmed that insurance…