No 2A and No PRR
This question was answered based upon current rules, regulations & statutes in effect on December 1, 2020 QUESTION Irene, hope this email finds you and your family safe and well in the midst of this pandemic.I have this insured who never sent me a 2A form or cancelled her plates at RMV and is so…
Notice of Transfer of Insurer (2A)
This question was answered based upon current rules, regulations & statutes in effect on December 3, 2020 QUESTION I am looking to find out if a notice of transfer of insurance, form 2A has any minimum information requirements. I did a quick scan of the MAIA 2020 RMV manual and did not come across anything.
RMV Adds Link for Requesting Help with myRMV Logins
The myRMV website uses a two-factor authentication system to protect customer data. This means that when a customer tries to log in, the system sends a security code via email or text. The customer then enters the code into myRMV to verify their identity and complete the login. If they are unable to access the…
Auto and HO Policy Non-Renewals
This question was answered based upon current rules, regulations & statutes in effect on December 7, 2020 QUESTION How long can a company refuse to rewrite a risk after they have been non-renewed by that same carrier? For example, if a carrier non-renewed in 2015 for claims experience and the insured has only had 1…
Cargo Van Conversion to Motor Home
This question was answered based upon current rules, regulations & statutes in effect on December 2, 2020 QUESTION I have a customer who is converting a cargo van to a motor home. What I understand is I just do a registration change form asking for a change from Passenger plate to a Motor Home…
Out of State Trailer Purchase
This question was answered based upon current rules, regulations & statutes in effect on December 2, 2020 QUESTION I have a question regarding a trailer. The insured purchased a 1995 trailer from a private party in Vermont. Our insured has it parked in a trailer park in Vermont and does not intend to move it.…
Trailer, Camper, Antique & Vanity Plate Renewals Delayed
The RMV has been delayed in processing renewals for trailer, camper, antique, and vanity plates that expired on November 30th. They expect that all renewal requests received by mail will be renewed by the end of the day Friday, December 4th, and ATLAS will show that they have been renewed. However, customers will not receive…
Registration Drop Off Central Distribution Process Change
Plates and/or registrations ordered through Registration Drop Off Centers are centrally distributed and mailed from the new Lowell Fulfillment Center once the transaction has been completed and payment has been received. Effective December 7th, this now includes customers with out-of-state and out-of-country numbers. Previously plates/registrations were only mailed to customers with Massachusetts state-assigned numbers. The…
Registration and Leased Vehicle Buy-Out
This question was answered based upon current rules, regulations & statutes in effect on December 2, 2020 QUESTION Please let me know if I am not suppose to bother you with Registry questions because I don’t want to just bother you. So if that’s the case can you provide me with another email address that…
RMV Procedures for Voluntary License Surrenders
Customers can surrender licenses for medical or for non-medical reasons. Non-Medical Surrenders Non-medical surrenders can only be processed in RMV service centers. They are processed as Massachusetts ID Card issuance transactions and the customer will need to present a completed Driver’s License, Learner’s Permit or ID Card Application, present lawful presence documentation if required, and…
Birth Certificate for License Renewal
This question was answered based upon current rules, regulations & statutes in effect on November 27, 2020 QUESTION CONSUMER QUESTION: I have 2 versions of my birth certificate (long form and short form), but neither has a certification number. How do I get my driver’s license?
Register Vehicle in Name of Trust
This question was answered based upon current rules, regulations & statutes in effect on November 10, 2020 QUESTION I have a client who is deceased, the client has a large amount of vehicles (registered in his personal name) that the attorney would like to register in the name of a trust. It is a irrevocable…
RMV Documents and Electronic Signatures
This question was answered based upon current rules, regulations & statutes in effect on October 01, 2020 QUESTION Can you direct us to correct person to confirm if RMV will take docusign documents?
Trailer, Camper, Antique, and Vanity Plate Renewals
Trailer, camper, antique, and vanity plates expire each year on November 30th. Due to a system issue, any new trailer, camper, antique, or vanity plates registered with a temporary plate from now until 12/1 cannot be renewed online. Customers should be urged to either wait until 12/1 to register OR renew the plates at the…
Wednesdays at 17 RMV Locations Are for Customers Age 75+ to Renew Expiring Licenses ONLY
Massachusetts law requires drivers age 75 or older to renew their licenses in person. To provide a safer space for older adults to conduct these transactions, the RMV has designated Wednesdays throughout the months of November and December for these customers only. The following service centers will be dedicated to processing license renewals for older…
GVWR for Commercial Registration
This question was answered based upon current rules, regulations & statutes in effect on October 01, 2020 QUESTION Hi Irene! I hope you are staying healthy and safe! Not sure if you can assist me with this, but we are trying to find out what the gross weight limit is of a vehicle before it…
Purchase of Leased Vehicle
This question was answered based upon current rules, regulations & statutes in effect on October 02, 2020 QUESTION Wondering if you would answer a few question. We have a commercial lines auto policy on a leased vehicle to our INC. insured. The principal is buying out the lease in his individual name with a lienholder…
Carrier Endorsement for HHMs
This question was answered based upon current rules, regulations & statutes in effect on October 02, 2020 QUESTION One of our insurer’s will add drivers to our insured’s policy if they share the same address on their license. They do not notify the insured and only send us an e-mail stating this below. Are they…
Third Party Rental
This question was answered based upon current rules, regulations & statutes in effect on October 06, 2020 QUESTION If my insured was in a car accident and he doesn’t have rental can an insurance company who is at fault say they want to fix everything in order to give my insured a rental or can…
Private Party Vehicle Purchase
This question was answered based upon current rules, regulations & statutes in effect on October 06, 2020 QUESTION Quick question if you don’t mind. Pretty sure I already know the answer, but want an expert opinion before I email back our insured. Our insured is looking to purchase a truck from a private party in…
MAP Claim Question
This question was answered based upon current rules, regulations & statutes in effect on October 07, 2020 QUESTION I hope you are well. I have an insured who was volunteering for a landscaping activity. He had a trailer attached to his truck and while they were loading a tractor onto the trailer, the back of…
RMV State of Emergency Extensions
This question was answered based upon current rules, regulations & statutes in effect on October 08, 2020 QUESTION Was wondering if you could help. I know that the transfer rule was extended and I found the executive order from Governor Baker but that says the it shall remain in effect until the earlier of August…
Moped and MAP
This question was answered based upon current rules, regulations & statutes in effect on October 13, 2020 QUESTION Good morning and I hope you and yours are happy and well… what a year! Our agency has a client with a son who attends Clemson University in South Carolina. The insured tells me his son bought…
Vehicle Transported to Puerto Rico
This question was answered based upon current rules, regulations & statutes in effect on October 13, 2020 QUESTION Hope this email finds you well. Do you have and answer for or can you point me in the right direction concerning an insured (safety ins) is moving to Puerto Rico and shipping her vehicle. Does the Mass Insurance…
Changing a Garaging for Business
This question was answered based upon current rules, regulations & statutes in effect on October 19, 2020 QUESTION When changing a garaging address for a business vehicle we are required to send in a form and the RMV-1 to the registry, is there a fee for that as well?
UPDATE: New Process for Customer Printing Temporary Docs
MAIA issued a Special Bulletin on 11/2/2020 about the RMV’s new central distribution process for certain plates and registrations ordered through the Registration Drop Off Centers. This notice updates and clarifies that information.
UHaul Rental
This question was answered based upon current rules, regulations & statutes in effect on October 23, 2020 QUESTION My insured rented a uhaul box truck (for personal use) an hit a telephone pole I am correct in thinking the personal policy would not respond as the truck is a commercial type vehicle not a private…
Duplicate Registration Fee Overrides
If a customer contacts the RMV, indicates they did not receive their registration in the mail, and requests a duplicate, the $25 duplicate fee will be overridden if:
Merit Rating for OOS Charge
This question was answered based upon current rules, regulations & statutes in effect on October 23, 2020 QUESTION A little bird told me you’re our RMV contact now! Lucky you! I’m wondering if you can answer a question for me. I have a driver who was charged with reckless driving in December 2018. That charge…
Dealers Physical Damage
This question was answered based upon current rules, regulations & statutes in effect on October 26, 2020 QUESTION I am hoping you can help me understand the coverage for Dealers Physical Damage. Limit of Insurance for Comprehensive and Collision – Is the limit based on what the dealer paid for the used cars that are…
TURO
This question was answered based upon current rules, regulations & statutes in effect on October 27, 2020 QUESTION We have recently had a couple of clients inquiring where they can get auto insurance if they participate in Turo. It is a ridesharing & rental of your own personal auto. I know the Personal Auto Policy…
Commercial Credentials (CDLs & CLPs) Extended to December 31st
All commercial credentials (CDLs and CLPs) that expired or will expire between March 1, 2020 and December 30, 2020 have been extended and will remain valid until December 31, 2020. CLP holders will not need to retake the general or endorsement knowledge tests if their permits originally expired during that time and have been extended.
Commercial Drivers and SDIP
This question was answered based upon current rules, regulations & statutes in effect on October 30, 2020 QUESTION An adjuster told me today that a driver involved and liable in an accident with a vehicle on a commercial policy is not surcharged, that it is not reported to the registry. Is this true?
New Registration Drop Off Central Distribution Process
An RMV Update dated 11/6/2020 clarifies some of the information presented here.Please CLICK HERE for the updated information. Effective Monday, November 2nd, certain plates and/or registrations ordered through Registration Drop Off Centers will be centrally distributed and mailed from the new Lowell Fulfillment Center. Centrally distributed plates will now be sent from both Lowell and…
Watertown Road Tests Temporarily Moved to New Location
Until further notice, due to a facilities issue, road tests scheduled at the Watertown RMV will be temporarily held next to the mall at the Residence Inn by Marriott at 570 Arsenal Street, Watertown.
HHM or NOT and Garaging
This question was answered based upon current rules, regulations & statutes in effect on August 24, 2020 QUESTION Hi Irene, good afternoon. For the first time I have been receiving requests from clients asking me to add a relative + second auto into their policies, placing garage of another city for the second auto (also…
Lienholder Code List Available on RMV Website
Agents can find an accurate list of lienholder codes on the RMV website, in the RMV Forms & Manuals section under Vehicle Registration Forms. The online list is updated regularly, and agents should use these codes when completing the Registration and Title Application (RTA) for any vehicle with a lienholder.
BAP – Listed Drivers
This question was answered based upon current rules, regulations & statutes in effect on August 25, 2020 QUESTION I was hoping one of you might be able to shed some light on a question that came up from one of our clients. This particular insured of ours is insured on her company’s auto policy and…
Skoolie Bus Converted to Motor Home
This question was answered based upon current rules, regulations & statutes in effect on August 25, 2020 QUESTION I have a client that is thinking of purchasing what they call a “skoolie” it’s a school bus that is converted to a motorhome, it would have bedroom, bathroom, kitchen, etc. just like a regular motorhome. If…