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How The Hartford Can Assist Insured’s Directly

  • Online Business Service Center: Bill payment, Request a COI, Policy Management and View Claims.
  • Customer Service: (800) 962-6170
  • Claims: (800) 327-3636
  • WC Audit Disputes: Forward all copies of the 941's issued throughout the policy term with a letter
    from the insured asking for a review of the audit to the Audit Department Fax: (888)841-5831.
  • Insured Requests for Certificates of Insurance
    • Phone: (800) 962-6170, Option 1
    • Fax: (888) 443-6112
    • mailto:agency.services@thehartford.com
      The request should include the Named Insured, Policy Number, Certificate holder's name &
      address, an explanation of the services provided by the insured to the certificate holder and
      where the certificate should be sent via mail, fax, or email.
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Contact info

Program Contact

Chris Hess
email
(508) 634-7361

Michelle St. Angelo
email
(508) 634-7364

Agent Service Workflows: Business Owner’s Policies & Workers’ Compensation

  • Policy Changes & Loss Run Requests – Please submit an email request.
  • The Hartford Waiver of Subrogation Application
  • Cancellation – Submit LPR with the insured's signature, reason, and cancellation date.
  • Reinstatement Request - The insured must call The Hartford directly for approval and to arrange for payment at (800) 962-6170.
  • Audit Disputes – Forward all copies of the 941s issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department. Fax: (888) 841-5831.
  • Broker of Record Requests – Must be submitted on the insured's letterhead and include the policy number, effective date, a request naming BOTH Number One Insurance and your agency as the Broker of Record, and the insured's name, signature, and title.
  • Certificates of Insurance - Forward your request to The Hartford at agency.services@thehartford.com
    using the following instructions:

    • Subject Line needs to read as COI Request for PHS Policy #08XXXXXXX – Sub-agent request - NO EBC ACCESS
    • Email should include: We are a subagent with no EBC access for Number One Agency. Please provide a COI for...including the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder, and where the certificate should be sent via mail, fax, or email.