How Norfolk & Dedham Can Assist Insured’s Directly
Norfolk & Dedham have been a great partner of ours for the Workers’ Compensation Program for many, many years. They have decided to no longer offer this line of coverage, effective July 1, 2025.
All active policies will receive the same great service that N&D has provided us, our brokers, and clients for years until the policies expire in 2026 and through their audit period.
All policies have a home with A.I.M. Mutual and no work is needed by the client or our brokers for this book transfer. Upon each renewal beginning on July 1, 2025 – June 30, 2026, we will provide you a New A.I.M. Mutual policy with a new business commission rate of 8%. Renewals will be paid at 7%.
If you have any questions, please reach out to Chris Hess at [email protected] or (508) 634-7361.
- Insureds can register for Online Client Portal
- Billing & Payment
- Customer Service: (800) 688-1825, Ext. 1280 or Contact N&D
- Claims: (800) 327-3636
Agent Service Workflows: Business Owner’s Policies & Workers’ Compensation
- Policy Changes & Loss Run Requests – Please submit an email request.
- Waiver of Subrogation - Submit WOS Questions for all other markets
- Cancellation – Submit LPR with the insured's signature, reason, and cancellation date.
- Reinstatement Request - Must include N&D No known Loss Affidavit. We will respond with the underwriting's response and conditions if required.
- Audit Disputes – Forward all copies of the WR-1 or Federal 941's Quarterly Reports with the reason for dispute and fax to (886) 882-0890 or email to [email protected].
- Broker of Record Requests – Must be submitted on the insured's letterhead and include the policy number, effective date, a request naming BOTH Number One Insurance and your agency as the Broker of Record, and the insured's name, signature, and title.
- Certificates of Insurance
Agents can issue a certificate of insurance, but we suggest making sure the policy is in force by calling the automated billing center before issuing and noting your file.- Norfolk & Dedham: (800) 688-1825
After issuing the certificate, send a copy to Number One Insurance Agency, Inc via email to [email protected] or fax to (508) 634-2930. We will notify the carrier.