Associate in Insurance Account Management
Conceived and developed by FAIA, the comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention.
Designation Details:
- The AIAM designation is conferred upon candidates who complete 13 webinars and successfully pass an open-book exam.
- Classes are offered in a convenient webinar format and cover such topics as customer service skills, negotiation skills, leadership, customer loyalty, conflict resolution, stress management, workflow habits, ethics, and more. Each class is self-contained and may be taken in any order. There is no time limit for completing the AIAM designation.
Cost Per Class:
1-Hour Class: $28 MAIA Member / $38 Non-Member
2-Hour Class: $56 MAIA Member / $76 Non-Member
AIAM Class Webinar Dates: Spring 2025
AIAM 110 Understanding Insurance Consumer Needs—The Communication Jungle
March 19, 2025 - 11:00 AM to 12:00 PM EST
Communication Jungle is a personal discovery of how personalities affect the office. You will learn how to recognize your co-workers' and customers' styles to increase communication effectiveness. 1 hour.
Register here.
AIAM 120 Part 1 Best Practices in Customer Service
April 1, 2025 - 2:00 PM to 4:00 PM EST
Part 1: Why service matters most and why it is never enough. This Best Practices class will show you how to build the best customer service. (Two-part webinar, 1 of 2) 2 hours.
Register here.
AIAM 120 Part 2 Best Practices in Customer Service
April 2, 2025 - 10:00 AM to 12:00 PM EST
Part 2: Why service matters most and why it is never enough. This Best Practices class will show you how to build the best customer service. (Two-part webinar, 2 of 2) 2 hours.
Register here.
AIAM 210 Mastering Time
April 9, 2025 - 11:00 AM to 12:00 PM EST
Take control of your time. We all have the same amount of hours in the day. Make the most of your most precious resource! Learn how to balance your home and work lives! 1 hour.
Register here.
AIAM 220 Organizational Workflow
April 15, 2025 - 2:00 PM to 3:00 PM EST
Workflow has never been more important in our agencies. Good workflows will protect against E&O, provide better customer service, and streamline your work. 1 Hour.
Register here.
AIAM 310 Negotiating Conflict
April 16, 2025 - 10:00 AM to 12:00 PM EST
Learn how to negotiate well with clients and co-workers. You can prevent conflict before it starts, work well with others every day, and understand both sides of the story. 2 hours.
Register here.
AIAM 320 Professional Relationships in the Insurance Agency (Customer Loyalty)
April 22, 2025 - 2:00 PM to 4:00 PM EST
Insurance is a relationship business. You make a difference to your clients, underwriters, and co-workers. We will look at developing relationships and how they improve the bottom line in the agency by making your clients loyal. 2 Hours.
Register here.
AIAM 410 How Not to Get In Trouble With Your Mouth
April 23, 2025 - 10:00 AM to 12:00 PM EST
This Best Practices class will help you identify, analyze, and reduce and/or eliminate your exposures to an E&O loss by helping you implement changes to accomplish prevention objectives. 2 hours.
Register here.
AIAM 420 The Write Stuff
May 6, 2025 - 2:00 PM to 3:00 PM EST
Proper grammar and style in the written (including emailed!) word need not be a lost art. Let your image shine with excellent business writing and editing skills. Hands-on work will help you write letters you can take back to the office and use. 1 Hour.
Register here.
AIAM 510 Regulation and Politics
May 7, 2025 - 11:00 AM to 12:00 PM EST
Learn why you should care about political action. What does your association do to protect your industry? 1 hour.
Register here.
AIAM 520 Leadership is Everyone's Job
May 13, 2025 - 2:00 PM to 4:00 PM EST
Sooner or later, everyone needs to have basic leadership skills. This class uses Best Practices materials to go beyond supervision to show you how leadership can make a difference every day. 2 Hours.
Register here.
AIAM 610 Agent Ethics as A Consumer Protection
May 20, 2025 - 2:00 PM to 4:00 PM EST
Ethics should be a "given" in our work, but how do we define this elusive trait? How do you balance legal and ethical responsibilities? 2 Hours.
Register here.
AIAM 620 Changing Attitudes/Creating Opportunities (Survival in the Jungle)
May 21, 2025 - 10:00 PM to 12:00 PM EST
The final step in survival in the jungle—how to keep your work fun and reduce stress while building your personal approach to account management. 2 Hours.
Register here.
