Duplicate Registration Fee Overrides
If a customer contacts the RMV, indicates they did not receive their registration in the mail, and requests a duplicate, the $25 duplicate fee will be overridden if:
Commercial Credentials (CDLs & CLPs) Extended to December 31st
All commercial credentials (CDLs and CLPs) that expired or will expire between March 1, 2020 and December 30, 2020 have been extended and will remain valid until December 31, 2020. CLP holders will not need to retake the general or endorsement knowledge tests if their permits originally expired during that time and have been extended.
New Registration Drop Off Central Distribution Process
An RMV Update dated 11/6/2020 clarifies some of the information presented here.Please CLICK HERE for the updated information. Effective Monday, November 2nd, certain plates and/or registrations ordered through Registration Drop Off Centers will be centrally distributed and mailed from the new Lowell Fulfillment Center. Centrally distributed plates will now be sent from both Lowell and…
Watertown Road Tests Temporarily Moved to New Location
Until further notice, due to a facilities issue, road tests scheduled at the Watertown RMV will be temporarily held next to the mall at the Residence Inn by Marriott at 570 Arsenal Street, Watertown.
Lienholder Code List Available on RMV Website
Agents can find an accurate list of lienholder codes on the RMV website, in the RMV Forms & Manuals section under Vehicle Registration Forms. The online list is updated regularly, and agents should use these codes when completing the Registration and Title Application (RTA) for any vehicle with a lienholder.
New Process for Trailer & Commercial Vehicle Registration Renewals
Effective Monday, October 26th, due to the pandemic, all Commercial and Trailer registration renewals dropped off at a Registration Drop Off Center with Registration Renewal Applications (RMV-2s) will be sent to RMV Headquarters in Quincy for processing. These applications will be prioritized based on expiration date (rather than first in, first out) and, when completed,…
Senior Hours Extended Through November & December
Dedicated Wednesday appointment hours for customers 75 years of age or older to renew their expired license or ID card have been extended through the end of the year. These appointments will be available to customers 75 years of age or older whose driver’s license or ID card expires in September, October, November, and December,…
CDL Medical Certificate Waiver Extension
The Federal Motor Carrier Safety Administration (FMCSA) has issued an additional waiver for CDL Medical Certificates (DOT Medical Cards). This waiver extends the expiration date of CDL Medical Certificates as follows:
Those TV Screens in the RMV? You Can Advertise on Them
MAIA has learned of a unique advertising opportunity that we want to pass along to our members. Motor Vehicle Network (MVN), the supplier of the news and information you see on the TV displays in RMV waiting rooms, has sponsorship opportunities available at some of its Massachusetts RMV locations. Their package includes ad creation, revisions,…
Reservation Alerts on MyRMV Profile
When customers make a service center reservation through their MyRMV profile online, an alert now displays at the top of their MyRMV profile. The alert states “You have an upcoming appointment,” and clicking on the link will give customers their appointment details. Note: The alert will not display if the reservation was made outside the…
RMV’s I-Pay-Tax-Program is Online Only
The I-Pay-Tax-Program is used to report someone who may be evading taxes by registering their vehicle in another state. Effective immediately, complaints can only be filed online at Mass.Gov/RMV. The I-Pay-Tax Complaint Form (REG121) is no longer used and has been removed from the website. If you have any printed copies, please recycle/destroy them. Learn…
New Online Duplicate Liquor ID Transaction
Effective immediately, a new duplicate liquor ID transaction is available through the Online Service Center at Mass.Gov/RMV. The transaction name is “Replace My Liquor ID”. Customers can use this transaction to order and pay for duplicate liquor ID cards without needing to visit a service center.
Escalation Process Now in Place at ALL Registration Drop Off Centers
On September 8th, a pilot began in the Haverhill and Wilmington Registration Drop Off Centers for an escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This streamlined the process for runners and agents and ensured returned work is completed in a timely fashion.
RMV Now Doing In-Person License & ID Renewals
The RMV is now processing in person license (all classes) and ID card renewals in all service centers that are open for licensing/ID transactions. Both REAL ID and Standard licenses and ID cards are available during in person renewals. A service center reservation is required.
New Cape & Islands License Plate Prefix
A new plate prefix has been created for Cape Cod and Islands plates. The new plate prefix will begin with “CP” followed by one to four characters. The letters “I”, “O”, “Q”, and “U” will NOT be used.
Resolving Issues with Revocations & Rejected Renewals
The Registry of Motor Vehicles is working on a solution to two issues that may be affecting your reporting of MA auto insurance policies to the RMV and/or your customers. One is an issue with the revocation process that is resulting in the creation of an immediate 10-day revocation notice in error. The other issue…
Registration Drop Off Center Email Address
Effective Monday, September 28th, there will be a dedicated email address for Registration Drop Off Centers: [email protected] Customers should be advised to send an email to this address if it has been more than 4 days since they dropped off their transaction, they have not received an email from the RMV, and they have checked…
RMV Service Center Openings & Changes Happening in October
See updates made 10/14/2020 regarding temporary changes at Greenfield RMV. In October, two RMV Service Centers will open or change their hours, Wednesday appointments for customers 75 or older to renew their licenses/IDs will be extended and expanded, and there will be several changes to Registration Drop Off Centers.
Electronic Signatures on Certain RMV Forms
Effective September 24th, certain RMV and Department of Revenue (DOR) forms can be signed by customers using Electronic Signatures/eSignatures and submitted during dealer sales or casual sales. Note: The RMV is currently evaluating other forms to determine if Electronic Signatures/eSignatures can be accepted on them.
New SinglePoint Functions Can Save You Trips to the RMV
We want to make sure our members are aware that Boston Software’s SinglePoint, which allows agents to complete RMV transactions online, can now handle even more ATLAS functions and transactions, including RMV Lookup, RTA Prefill, RMV Get Ready, and RMV Registration Processing. SinglePoint’s capabilities can save you and your insureds time and frustration by preventing…
New Pre & Post Drop Off Information Sheets at RMV Drop Off Centers
As of September 18th, the MA RMV is using two new information sheets for customers at Registration Drop Off Centers. One for is PRE drop off, to explain how the drop off centers work; and the other is for POST drop off, to explain the next steps.
Nantucket RMV Now Open / Worcester RMV to Change Hours
Over the next few weeks, the following RMV Service Centers will either open for certain transactions or change their hours.
RMV Pilots a Drop Off Center Escalation Process
Effective September 8th, the Haverhill and Wilmington Registration Drop Off Centers will pilot a new escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This will streamline the process for runners and agents and ensure returned work is completed in a timely fashion. There will be…
New 7D Registration Requirements in Effect
New requirements have taken effect for school pupil transport (7D) vehicles. These include changes to the vehicle requirements and the registration process.
RMV Gender Designation Change Policy
Applicants requesting a change of gender designation DO NOT need ANY supporting documents. These applicants must be treated with the same respect and courtesy to which any RMV applicant for any transaction is entitled.
RMV Error: Titles Printed Twice
MA RMV customers or business partners who were mailed a Certificate of Title printed on 7/21/2020 received two titles with the same information and title number. The Registry is sending a letter to the 748 affected customers, instructing them to destroy one of the copies of the title. The letter is being mailed to the…
Wednesdays in September for Age 75+ License/ID Renewals
Five of the MA RMV service center locations will be reserving Wednesdays in September exclusively for “Senior License Renewal” appointments. Customers 75 years of age or older whose licenses or IDs expire in September are eligible, including those whose licenses/IDs expired in March, April, or May but were extended until September. Hours and start dates…
North Adams RMV Opening for Registration Drop-Offs; Pittsfield & Haymarket Changing Hours
The following RMV Service Centers are either opening for certain transactions or changing their hours:
Gov. Baker Extends RMV Deadlines Until Emergency is Lifted
Certain RMV extensions, which had been set to expire on August 12 according to Gov. Baker’s executive order, have been extended through the end of the state of emergency. The extensions apply to the REAL ID fee waiver, registration transfer grace period, and changes to the 6-hour observation requirements for drivers with a junior operator…
RMV Plate Lottery Now Open
We just got word that the 2020 RMV Plate Lottery begins today, Wednesday August 12, 2020. Customers can enter the plate lottery online at Mass.Gov/RMV using the Online Service Center. The deadline to enter the lottery is September 6, 2020. This year, the lottery is online only; there is no paper application form.
RMV Updates Registration Drop Off Form & Info Sheet
As of August 10th, the Registration Drop Off Center Form and the Registration Drop Off Center Information Sheet have both been revised to make it more clear that customers will receive an email to make payment online, and that transactions will not be ready for pickup until payment is confirmed. Individual customers no longer have…
School Bus & School Pupil Plates Only Issued at Certain RMV Locations
Effective Monday, August 10th, both school bus plates and school pupil plates will only be available in the following RMV service centers for initial issuance:
RMV OKs In-Person License/ID Card Renewal Appointments
Effective immediately, service center appointments can be scheduled for license/ID card renewals (all classes) for credentials with September expirations. This new appointment type will be available in all RMV service centers that are open for general or license-related appointments.
RMV “Registration Drop Off Centers” (formerly B2Bs) Open in Braintree 8/3, Other Locations 8/10
Starting Monday, August 3rd, a new Registration Drop Off Center (previously known as a B2B) will pilot in the Braintree Service Center. Registration Drop Off Centers will then open in the following additional service center locations beginning Monday, August 10th:
RMV Openings & Changes on 8/3 & 8/10 – Revere, Lawrence, Brockton
Over the next two weeks, the following RMV Service Centers will either open for certain transactions or change their hours.
RMV Now Scheduling Appointments for CDL Payment and Issuance
As of July 27th, RMV customers who passed a commercial road test and did not prepay for their CDL will be able to schedule appointments for license payment and issuance. This new appointment type is available at any open RMV service center, except those that are B2B only.
Plate Cancellation Error? Please Don’t Fax the Correction Form!
If an agent cancels a customer’s license plate in error, they should complete and email a Plate Cancellation Error Correction form to the RMV to fix the problem. It is important that you DO NOT FAX these forms to the RMV Business Support office. This department is working remotely due to COVID-19, so no one…
Braintree RMV Now Processing B2B Drop-Offs
The RMV has opened a dedicated B2B center at its Braintree location for insurance companies/agents, auto dealerships, and runners to drop off multiple vehicle registrations and other bulk transactions for processing. Like the existing B2B centers in Attleboro, Boston (Haymarket), Chicopee, Haverhill, Milford, and Wilmington, the Braintree B2B center is for dropping-off transactions and bundles…
RMV Asks Police Not to Cite High-Risk Customers for Expired Inspection Stickers
Inspection stickers that expired in March, April, and May were extended to July 31st. Inspection stickers that expired in June were not extended, and further extensions are not currently planned. The RMV is asking law enforcement to use their discretion, and to NOT cite customers who are over age 75, or those who are at…
RMV Needs Your Help on School Bus/Student Pupil Plates (7D)
This is the busy season for registering School Bus and Student Pupil (7D) plates, and COVID-19 has made it even crazier at the RMV. If your agency writes for bus companies or school districts, the RMV has a couple of requests to help them stock the most school bus plates at the RMV service center…