Escalation Process Now in Place at ALL Registration Drop Off Centers
On September 8th, a pilot began in the Haverhill and Wilmington Registration Drop Off Centers for an escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This streamlined the process for runners and agents and ensured returned work is completed in a timely fashion.
RMV Now Doing In-Person License & ID Renewals
The RMV is now processing in person license (all classes) and ID card renewals in all service centers that are open for licensing/ID transactions. Both REAL ID and Standard licenses and ID cards are available during in person renewals. A service center reservation is required.
New Cape & Islands License Plate Prefix
A new plate prefix has been created for Cape Cod and Islands plates. The new plate prefix will begin with “CP” followed by one to four characters. The letters “I”, “O”, “Q”, and “U” will NOT be used.
Resolving Issues with Revocations & Rejected Renewals
The Registry of Motor Vehicles is working on a solution to two issues that may be affecting your reporting of MA auto insurance policies to the RMV and/or your customers. One is an issue with the revocation process that is resulting in the creation of an immediate 10-day revocation notice in error. The other issue…
Registration Drop Off Center Email Address
Effective Monday, September 28th, there will be a dedicated email address for Registration Drop Off Centers: [email protected] Customers should be advised to send an email to this address if it has been more than 4 days since they dropped off their transaction, they have not received an email from the RMV, and they have checked…
RMV Service Center Openings & Changes Happening in October
See updates made 10/14/2020 regarding temporary changes at Greenfield RMV. In October, two RMV Service Centers will open or change their hours, Wednesday appointments for customers 75 or older to renew their licenses/IDs will be extended and expanded, and there will be several changes to Registration Drop Off Centers.
Electronic Signatures on Certain RMV Forms
Effective September 24th, certain RMV and Department of Revenue (DOR) forms can be signed by customers using Electronic Signatures/eSignatures and submitted during dealer sales or casual sales. Note: The RMV is currently evaluating other forms to determine if Electronic Signatures/eSignatures can be accepted on them.
New SinglePoint Functions Can Save You Trips to the RMV
We want to make sure our members are aware that Boston Software’s SinglePoint, which allows agents to complete RMV transactions online, can now handle even more ATLAS functions and transactions, including RMV Lookup, RTA Prefill, RMV Get Ready, and RMV Registration Processing. SinglePoint’s capabilities can save you and your insureds time and frustration by preventing…
New Pre & Post Drop Off Information Sheets at RMV Drop Off Centers
As of September 18th, the MA RMV is using two new information sheets for customers at Registration Drop Off Centers. One for is PRE drop off, to explain how the drop off centers work; and the other is for POST drop off, to explain the next steps.
Nantucket RMV Now Open / Worcester RMV to Change Hours
Over the next few weeks, the following RMV Service Centers will either open for certain transactions or change their hours.
RMV Pilots a Drop Off Center Escalation Process
Effective September 8th, the Haverhill and Wilmington Registration Drop Off Centers will pilot a new escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This will streamline the process for runners and agents and ensure returned work is completed in a timely fashion. There will be…
New 7D Registration Requirements in Effect
New requirements have taken effect for school pupil transport (7D) vehicles. These include changes to the vehicle requirements and the registration process.
RMV Gender Designation Change Policy
Applicants requesting a change of gender designation DO NOT need ANY supporting documents. These applicants must be treated with the same respect and courtesy to which any RMV applicant for any transaction is entitled.
RMV Error: Titles Printed Twice
MA RMV customers or business partners who were mailed a Certificate of Title printed on 7/21/2020 received two titles with the same information and title number. The Registry is sending a letter to the 748 affected customers, instructing them to destroy one of the copies of the title. The letter is being mailed to the…
Wednesdays in September for Age 75+ License/ID Renewals
Five of the MA RMV service center locations will be reserving Wednesdays in September exclusively for “Senior License Renewal” appointments. Customers 75 years of age or older whose licenses or IDs expire in September are eligible, including those whose licenses/IDs expired in March, April, or May but were extended until September. Hours and start dates…
North Adams RMV Opening for Registration Drop-Offs; Pittsfield & Haymarket Changing Hours
The following RMV Service Centers are either opening for certain transactions or changing their hours:
Gov. Baker Extends RMV Deadlines Until Emergency is Lifted
Certain RMV extensions, which had been set to expire on August 12 according to Gov. Baker’s executive order, have been extended through the end of the state of emergency. The extensions apply to the REAL ID fee waiver, registration transfer grace period, and changes to the 6-hour observation requirements for drivers with a junior operator…
RMV Plate Lottery Now Open
We just got word that the 2020 RMV Plate Lottery begins today, Wednesday August 12, 2020. Customers can enter the plate lottery online at Mass.Gov/RMV using the Online Service Center. The deadline to enter the lottery is September 6, 2020. This year, the lottery is online only; there is no paper application form.