Tech Talk: The Sudden Surge in E-Bike, Electric Scooter, Moped, and Motor Scooter Ownership
By Irene Morrill, CPCU, CIC, ARM, CRM, LIA, CRIS, CPIW — VP of Technical Affairs First …don’t forget our annual convention! MAIA’s Big Event 2020 Conference & Trade Fair is happening November 5th and 6th. There’s a new twist – it’s VIRTUAL! Take a look … some really great stuff you don’t want to miss!
Dates for Insurance/RTA
This question was answered based upon current rules, regulations & statutes in effect on September 02, 2020 QUESTION Hope you’re doing well. Sometimes the longer I’m in insurance the less I know! Clarification please! Vehicle sale Date vs Date RTA stamped by Agent vs effective date of endorsement We stamp the RTA the date we…
Out-of-State Temporary Registrations
This question was answered based upon current rules, regulations & statutes in effect on September 02, 2020 QUESTION I’ve recently had a couple of customers come in that had been using temporary plates for cars purchased outside of Massachusetts. Are they considered legal in ma? Are there any exclusions on ma auto policy that we…
Dump Truck – Personal Use
This question was answered based upon current rules, regulations & statutes in effect on September 03, 2020 QUESTION We have a customer who bought a dump truck for personal use between his two properties. My understanding is that because of the dump body he still needs commercial plates. Others say that has changed and he…
CDL Medical Certificate Waiver Extension
The Federal Motor Carrier Safety Administration (FMCSA) has issued an additional waiver for CDL Medical Certificates (DOT Medical Cards). This waiver extends the expiration date of CDL Medical Certificates as follows:
Newspaper Delivery
This question was answered based upon current rules, regulations & statutes in effect on September 03, 2020 QUESTION Is a vehicle (2003 Subaru Outback) that an insured uses to deliver newspapers eligible to be written on the Mass Personal Auto Policy? It is currently with Pilgrim Insurance through MAIP and they have issued a cancellation…
Replacement Plates
This question was answered based upon current rules, regulations & statutes in effect on September 03, 2020 QUESTION I have an Insured who went to get his vehicle inspected and was rejected for his Green Plate . Inspection site told him to contact his Insurance Agent they would take care of it ….. I did…
Those TV Screens in the RMV? You Can Advertise on Them
MAIA has learned of a unique advertising opportunity that we want to pass along to our members. Motor Vehicle Network (MVN), the supplier of the news and information you see on the TV displays in RMV waiting rooms, has sponsorship opportunities available at some of its Massachusetts RMV locations. Their package includes ad creation, revisions,…
Snow Plowing & Plate Type
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION Quick question does my insured who has a private passenger auto policy need commercial normal plates on his truck if he plows?
3rd. Party Rental
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION If my insured was in a car accident and he doesn’t have rental can an insurance company who is at fault say they want to fix everything in order to give my insured a rental or can…
Reservation Alerts on MyRMV Profile
When customers make a service center reservation through their MyRMV profile online, an alert now displays at the top of their MyRMV profile. The alert states “You have an upcoming appointment,” and clicking on the link will give customers their appointment details. Note: The alert will not display if the reservation was made outside the…
RMV’s I-Pay-Tax-Program is Online Only
The I-Pay-Tax-Program is used to report someone who may be evading taxes by registering their vehicle in another state. Effective immediately, complaints can only be filed online at Mass.Gov/RMV. The I-Pay-Tax Complaint Form (REG121) is no longer used and has been removed from the website. If you have any printed copies, please recycle/destroy them. Learn…
RMV Service Centers
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION Is the RMV allowing agents to appear at the registry on behalf of their clients to process a transaction if an appointment is made or must the client appear? Thank you.
Value for Sales Tax
This question was answered based upon current rules, regulations & statutes in effect on September 25, 2020 QUESTION I have a question once of my insured’s is trying to register a 1956 Ford Thunderbird. The registry came back with a book value Of $31,400. Where do they get the book value when I tried pulling…
Consumer RMV Contact for Drop Off Centers
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION Do you have a resource a client can use to follow up on an issue resulting from using the RMV drop off locations. We have tried to call the RMV. After sitting on the phone for 3…
Can Relative Sell Vehicle if Owner Passed
This question was answered based upon current rules, regulations & statutes in effect on September 03, 2020 QUESTION How are you? A question in bullet points My insureds sister passed away, her auto is registered out of state (MD) My insured is in charge of her affairs and needs to sell car Sisters auto registration…
New Online Duplicate Liquor ID Transaction
Effective immediately, a new duplicate liquor ID transaction is available through the Online Service Center at Mass.Gov/RMV. The transaction name is “Replace My Liquor ID”. Customers can use this transaction to order and pay for duplicate liquor ID cards without needing to visit a service center.
Escalation Process Now in Place at ALL Registration Drop Off Centers
On September 8th, a pilot began in the Haverhill and Wilmington Registration Drop Off Centers for an escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This streamlined the process for runners and agents and ensured returned work is completed in a timely fashion.