Information Only Claim
This question was answered based upon current rules, regulations & statutes in effect on July 29, 2020 QUESTION Hope this email finds you well! I have an auto insurance claim question for you. I have an insured who notified their carrier of an accident she was involved in. When she reported the accident, she indicated…
Trailer Only Policy
This question was answered based upon current rules, regulations & statutes in effect on July 27, 2020 QUESTION I have a client with a trailer only auto policy. A few years ago, the company said they would write it as my client had a company car. The company has since said they no longer want…
Auto Symbol 2
This question was answered based upon current rules, regulations & statutes in effect on July 28, 2020 QUESTION I have been poking online and in policies and cannot find a clear answer. I am assisting my team in working on a large account headquartered in MA. They are a retail distribution carrier with a large…
RMV “Registration Drop Off Centers” (formerly B2Bs) Open in Braintree 8/3, Other Locations 8/10
Starting Monday, August 3rd, a new Registration Drop Off Center (previously known as a B2B) will pilot in the Braintree Service Center. Registration Drop Off Centers will then open in the following additional service center locations beginning Monday, August 10th:
Travel Trailer and No Auto Policy
This question was answered based upon current rules, regulations & statutes in effect on July 24, 2020 QUESTION I have a situation. I have a client that works for a business and is allowed to use one of the business vehicles for her own person use. This client just purchased a 20’ travel trailer but…
Carrier Refused Application after RTA Stamped
This question was answered based upon current rules, regulations & statutes in effect on July 25, 2020 QUESTION We stamped a commercial RTA for one of our clients and submitted a change request to the carrier adding the vehicle to the policy. It has been 5 days and the carrier just notified us that they…
RMV Openings & Changes on 8/3 & 8/10 – Revere, Lawrence, Brockton
Over the next two weeks, the following RMV Service Centers will either open for certain transactions or change their hours.
Policy Non-Renewal
This question was answered based upon current rules, regulations & statutes in effect on July 27, 2020 QUESTION Just trying to find out info if a carrier is able to non renew a personal auto policy because of the loss history on a commercial auto policy? My U/W is giving me flack on total account…
Maine Registered Vehicle, MA Resident
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION We have a client that lives in MA and has a house in Maine. He has a MA auto policy and owns a condo in MA and is a MA resident. Is it okay for him to…
RMV Now Scheduling Appointments for CDL Payment and Issuance
As of July 27th, RMV customers who passed a commercial road test and did not prepay for their CDL will be able to schedule appointments for license payment and issuance. This new appointment type is available at any open RMV service center, except those that are B2B only.
Registration Renewal for Leased Vehicle
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION Our insured just transferred a reg from one leased vehicle to another – same plate. The plates expire 8/31/2020. I can’t imagine she will get a renewal at this late date from the RMV??? Can she renew…
Plate Cancellations
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION Chicopee no longer wants to take back plates that we have cancelled. How are most agencies disposing of them?
Vehicle and Probate
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION I am wondering if you would be able to help me out with a question. I have a customer(Mary), whose mother (Jane) died in 2018, she (Mary) has sole power of attorney and a will. She (Mary)…
RMV Reopening
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION A question that we have been getting asked all day everyday is this: “Why can’t the Registry offices open up? Stores and restaurants are open now?” (The very limited RMV services in person is very much hampering…
PAR Plate Hold
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION I have an insured who I just did a transfer for she went from a leased vehicle to an owned vehicle. I got her new PAN plates. The previous plates were a PAR which belonged to her…
What to Do if You Receive a Threatening Letter Re: Website Accessibility
NOTE: This was originally posted on 7/20/20 under the title Legal Notifications About Website Non-Compliance, but includes some updates and clarifications as of 7/29/20. It has come to our attention that many Massachusetts-based independent insurance agents have received an email and/or fax from Portell Law Group out of Washington, DC, with a demand letter and…
Plate Cancellation Error? Please Don’t Fax the Correction Form!
If an agent cancels a customer’s license plate in error, they should complete and email a Plate Cancellation Error Correction form to the RMV to fix the problem. It is important that you DO NOT FAX these forms to the RMV Business Support office. This department is working remotely due to COVID-19, so no one…
PAR Plate Reassignment
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION My Insured wants give her PAR Reserved plate to her Brother. I know she has to write a note saying she is giving them to him, does he have to go to the registry with his current…
Braintree RMV Now Processing B2B Drop-Offs
The RMV has opened a dedicated B2B center at its Braintree location for insurance companies/agents, auto dealerships, and runners to drop off multiple vehicle registrations and other bulk transactions for processing. Like the existing B2B centers in Attleboro, Boston (Haymarket), Chicopee, Haverhill, Milford, and Wilmington, the Braintree B2B center is for dropping-off transactions and bundles…
Surcharge Appeals
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION Do you know when they will start up the surcharge appeal hearings? We have an insured who’s postcard said she should hear about a date by July 2020 on a December 2019 accident and has not heard.
RMV Asks Police Not to Cite High-Risk Customers for Expired Inspection Stickers
Inspection stickers that expired in March, April, and May were extended to July 31st. Inspection stickers that expired in June were not extended, and further extensions are not currently planned. The RMV is asking law enforcement to use their discretion, and to NOT cite customers who are over age 75, or those who are at…
Tech Talk – So … I Have a Question: Agents Ask About Volunteers Driving & Tree Limbs Falling
By Irene Morrill, CPCU, CIC, ARM, CRM, LIA, CRIS, CPIW — VP of Technical Affairs
RMV Needs Your Help on School Bus/Student Pupil Plates (7D)
This is the busy season for registering School Bus and Student Pupil (7D) plates, and COVID-19 has made it even crazier at the RMV. If your agency writes for bus companies or school districts, the RMV has a couple of requests to help them stock the most school bus plates at the RMV service center…
Private Transfer and 7 Day Law
This question was answered based upon current rules, regulations & statutes in effect on July 2, 2020 QUESTION With all these moving parts these days, we are wondering how many days does a person have to do a transfer between private parties. They have done the transfer physically and the vehicle is in the new…
Updating Corporation Information in RMV
This question was answered based upon current rules, regulations & statutes in effect on July 6, 2020 QUESTION I have a client who changed his address with the secretary of state, but it has not been updated at the RMV. He is trying to register a new vehicle and can’t get it done because of…
Boston Software and RMV Transactions
This question was answered based upon current rules, regulations & statutes in effect on July 6, 2020 QUESTION I heard this on the news and the article is attached below. It says the RMV joined forces with Boston Software so we can renew reg’s online for our clients. I’m not sure why Boston Software is…
New Cover Sheet Required When Dropping off B2B Bundles
Agents and runners take note! The RMV has created B2B Drop Off Cover Sheets, which must now be completed and included with your bundle any time you are dropping off transactions for processing. Each B2B service center location has its own drop-off cover sheet: Attleboro, Boston, Braintree, Chicopee, Haverhill, Milford, and Wilmington.
REAL ID Fees Waived for Online Renewal
This question was answered based upon current rules, regulations & statutes in effect on July 6, 2020 QUESTION I was supposed to renew my license on June 1st. I want the real ID. Can you translate this please? Can I now renew my regular license then upgrade later to the real ID at no additional…
Permit Only and New Registration
This question was answered based upon current rules, regulations & statutes in effect on July 6, 2020 QUESTION Can someone who has a permit no license yet, register a vehicle in his name and add another person with licence on the RMV-1? He said he is getting his license back 7-29-20 but, to register the…
RMV Service Center Openings and Changes on 7/20
On July 20th, the following RMV Service Centers will either open for certain transactions or change their hours.
Title Only Transaction
This question was answered based upon current rules, regulations & statutes in effect on July 6, 2020 QUESTION I have an insured who needs to do a title only application –we tried to make an appointment and RMV says it must be mailed in. What must be mailed? Original title, RTA, bill of sale and…
Trailer and BAP Only
This question was answered based upon current rules, regulations & statutes in effect on June 26, 2020 QUESTION I hope you are keeping well. We have a scenario where a client has a BAP for their cars. They have bought a boat in their personal names and want to register the trailer. Since they have…
WC driving to work?
This question was answered based upon current rules, regulations & statutes in effect on June 26, 2020 QUESTION I have a customer insured under a commercial auto policy, he also has private passenger vehicles with rate class 30, he owns an excavating company. He was curious he or an employee gets hurt driving to work…
Commercial Auto vs. Equipment Floater
This question was answered based upon current rules, regulations & statutes in effect on June 6, 2020 QUESTION I need your guidance please. I have a CAT Loader that is registered with a plate, it goes on the road. However, it is scheduled under both the Auto and IM policies. Should it be just on…
RMV Now Scheduling Road Tests at These Locations
Class D and M road tests are now being conducted at the following RMV Service Centers: Braintree Brockton Haverhill Leominster Milford Pittsfield Plymouth Springfield Taunton Watertown Wilmington.
New Online Duplicate Learner’s Permit Transaction
Effective Thursday, July 2nd, a new duplicate learner’s permit transaction will be available through the MA RMV’s Online Service Center at Mass.Gov/RMV. Customers can use this transaction to pay for and print a duplicate permit. This will prevent the need for customers to visit a service center before their road test if they have lost…
Motorcycle Inspection Stickers Will Not Expire Until July 30
A further extension has been implemented for motorcycle inspection stickers. All motorcycle inspection stickers will now expire on July 31, 2020, consistent with the extension for all commercial and non-commercial inspection stickers. They had previously been extended only to June 30th.