Good News! RMV Allowing B2B Online Payments
The RMV has added an option that allows eligible B2B customers to make online payments. This new option will simplify the B2B process and make the pickup of your work seamless. When your transaction has been processed, the RMV will send you an email with a link to submit your payment for all transactions using…
Obtaining Driver Information
This question was answered based upon current rules, regulations & statutes in effect on April 13, 2020 QUESTION Hi there – hope this email finds you and your loved ones safe and well. We have a MA Livery client who indicates that is telling us that in MA, the process for taxi companies is that…
RMV Supervised Driving Receipt: Not a Learner’s Permit, But Close
Due to COVID, the MA RMV is allowing 16-year-olds to take the Learner’s Permit Exam online. Although these teens cannot get a Learner’s Permit until they visit an RMV location to present ID and get their photo taken, the RMV can issue a Supervised Driving Receipt. As outlined last week in the Governor’s Executive Order,…
Rental and Covered Operators
This question was answered based upon current rules, regulations & statutes in effect on April 13, 2020 QUESTION I have a client..he has a MA Auto, MA License. His daughter lives in NY and will be staying at his home in NY (secondary home). She does not have a vehicle. She will be renting a…
CDL Medical Certificate Waiver Through September 30
The Federal Motor Carrier Safety Administration (FMCSA) has waived the requirement for valid CDL Medical Certificates (DOT Medical Cards) for customers with certificates that expired on March 1, 2020 or later. These customers have until September 30th to obtain a new certificate; if they do not, their CDL will be downgraded on October 1st.
Motorcycle Only Policy and Trailer
This question was answered based upon current rules, regulations & statutes in effect on June 16, 2020 QUESTION Our insured who only has a motorcycle wants us to do an RTA for a homemade trailer. Can I stamp an RTA if he doesn’t have a vehicle to pull it?
2A Same Agent Different Company
This question was answered based upon current rules, regulations & statutes in effect on June 12, 2020QUESTION Hoping everyone is doing well. Could you please tell me if it is mandatory to issue a 2A form or a signed LPR when an agent transfers an existing client to another carrier? Seems like a waste of…
New Executive Order Modifies Additional RMV Transactions
Governor Baker’s office has released another executive order addressing RMV issues with the goal of limiting in-person transactions. Signed June 12, 2020, this order affects drivers with learner’s permits, people seeking a REAL ID, and those who need to transfer a registration from one vehicle to another. Please read the full EXECUTIVE ORDER to see…
B2B Agents/Runners Should Expect 3-4-Day Turnaround Time
Now that insurance agents and runners are back to work, the RMV B2B locations are being inundated. The turnaround time is currently 3 to 4 days. Agents/runners will receive a call when their completed bundles are ready for pickup. Some B2B locations are sending bundles to other locations for processing. If you notice in ATLAS…
Coverage for a Foreign Driver
This question was answered based upon current rules, regulations & statutes in effect on June 12, 2020 QUESTION Quick question, I believe… We have a client who is having his girlfriend stay with him here in MA for the summer (approximately 3-4 months). She is a Canadian citizen and has a valid Canadian drivers’ license.…
Moving Company
This question was answered based upon current rules, regulations & statutes in effect on June 12, 2020 QUESTION Where in the Comm’l MA Auto policy is loading and unloading discussed whether covered or excluded? I have a moving company and need to know relative to damaging other’s property if coverage is an auto coverage…
RMV Service Center Openings & Changes – June 2020
Over the next few weeks, the following RMV Service Centers will either open for certain transactions or change the transactions they are processing.
Revised Class D and M Road Test Information Sheet and Road Test Application
The Class D and M Road Test Information Sheet (RDT101_0620) and the Class D or M Road Test Application (RDT103_0620) have been revised due to road test changes being implemented during the COVID State of Emergency. The revised versions have been posted to the RMV website. Download the Class D or M Road Test Application…
Online Learner’s Permits Exams for Class D & M
Starting June 10th, eligible individuals will have the opportunity to complete the Class D (passenger) or Class M (motorcycle) Learner’s Permit Exams online. To assist them, the RMV has created a job aid (downloadable instruction sheet) with details on what they need to do to successfully schedule and complete an Online Learner’s Permit Exam.
Online Renewals for Standard Driver’s Licenses & ID Cards
As of June 4th, the RMV is allowing standard Driver’s Licenses & ID Cards to be renewed using photos that were taken when customers were under 21 years old (as long as the photo was taken less than 14 years ago). The stopper that prevented this has been removed from ATLAS. This change makes more…
25% Capacity Limitations for Essential Businesses
Questions remain about how to interpret the mandatory requirement that all Massachusetts businesses, even those deemed essential, limit their office to “25% occupancy.” According to the state’s written safety standards, the 25% can be based on EITHER the maximum occupancy limits set for your building/space per code – OR – your business’ typical occupancy as…
Tow Behind Camper
This question was answered based upon current rules, regulations & statutes in effect on June 3, 2020 QUESTION I have a client who is thinking of renting a tow behind RV Camper; would his normal auto policy cover or what does he need to do? Thanks a bunch!
Insured is Driving a Ruckus
This question was answered based upon current rules, regulations & statutes in effect on June 3, 2020 QUESTION I am sorry to bother you but I can’t put my hands on a tech talk that you sent out regarding the classification of mopeds vs limited use vs motorcycles. One of our young insureds purchased…
RMV Opens Another B2B Center at Boston-Haymarket
As of June 8, the MA RMV service center at Boston (Haymarket) is open for B2B transactions only. This is in addition to the B2B centers at Milford, Wilmington, Attleboro, and Chicopee. You may drop off transactions/bundles at these locations, but will not be allowed to wait for pick-up. New IRP transactions are still being…
Cancel Request Form
This question was answered based upon current rules, regulations & statutes in effect on April 23, 2020 QUESTION I’m just trying to clear up a dispute I have with another agent. This agent rewrote a flood policy our agency had in place. I requested a cancellation from the new agent. The new agent is…
Trailer Converted to Portable BAR
This question was answered based upon current rules, regulations & statutes in effect on April 24, 2020 QUESTION Any input on this situation would be appreciated. A client bought a horse trailer and is converting it into a portable bar. She will take it to events (private wedding in a yard) and serve alcohol.…
License Suspension
This question was answered based upon current rules, regulations & statutes in effect on April 27, 2020 QUESTION May I ask a question, please, about the MAP?If an insured is driving on a suspended license, are any of his coverages voided? We have an insured whose license was suspended and his reinstatement hearing, scheduled…
BAP and Personal Trailer
This question was answered based upon current rules, regulations & statutes in effect on April 27, 2020 QUESTION We have a client with just a business auto policy and he wants to pull his personal travel trailer (RV) with one of the vehicles. Will liability go to travel trailer when being pulled? Does the…
Certificates of Registration Mailing Delay
Due to a shortage of 2022 embedded decal stock, mailings are delayed for Certificates of Registration that were renewed online, by phone, or by mail beginning on 5/22/20. You can reassure your customers that all registrations expiring March through June have been extended until July 31, and law enforcement has been notified, so they should…
Customer Passed Away – MAP
This question was answered based upon current rules, regulations & statutes in effect on April 30, 2020 QUESTION One of our insured’s passed away. His son was listed as principal operator on his vehicle. Is it ok for him to drive until he is able to get put in his name? Thanks
Extended Service Hours & Online Learner’s Permit Tests
The RMV has begun implementing some service adjustments to help meet increasing customer demands. As of June 1st, all 10 RMV Service Centers that are open to the general public are extending their hours of operation. In addition, the RMV is working on a solution to offer online Class D and M learner’s permit exams…
Registry News: Further Extensions on Most Credentials, Passenger Plate Registrations, Inspection Stickers
The RMV is implementing further extensions for expiring motor vehicle inspection stickers, passenger plate registrations, professional credentials, and driver’ licenses and learner’s permits, including Commercial Driver’s Licenses and Commercial Learner’s Permits (CDLs / CLPs). While the RMV has previously announced extensions for most credentials, passenger plate registrations, and inspection stickers expired or expiring in March,…
Registry News: Copies of Crash Reports Can Only Be Requested Online
Effective immediately, copies of crash reports can only be requested online. They are no longer available by mail or in person. The RMV website has been updated to indicate this and the RMV Request for Copy of Crash Report Form has been removed from the web. If your clients need to submit a crash report,…
CARVANA AGAIN
This question was answered based upon current rules, regulations & statutes in effect on May 5, 2020 QUESTION I have a client that wanted to purchase a vehicle through Carvana. They are telling her that she has 7 days to drive the vehicle on interstate plates. Can you please tell me if the same…
Agreed Value
This question was answered based upon current rules, regulations & statutes in effect on May 5, 2020 QUESTION I hope you are doing well despite everything that is going on and that you and your family are safe and healthy. I’ve taken several of your classes and I think you would be able to…
GarageKeepers
This question was answered based upon current rules, regulations & statutes in effect on May 13, 2020 QUESTION Carrier added a form MM9920 to a Garagekeepers policy and they won’t remove it. Is this form mandatory? Thank you
Registry News: Essential vs. Non-Essential Transactions During Pandemic
The RMV continues to act out of an abundance of caution throughout the duration of Governor Baker’s State of Emergency as a result of the COVID-19 pandemic. To adhere to the Governor’s plan to safely reopen Massachusetts, the only transactions that will be processed at Service Centers are those that the RMV considers “essential.” Effective…
BOP
This question was answered based upon current rules, regulations & statutes in effect on May 11, 2020 QUESTION I hope you are doing well through all this! We have a question… We are quoting a hotel. They have a management company that pays all the expenses and collects receipts. In the event of a…
Registry News: Attleboro B2B Service Center Opening May 26
The MA Registry of Motor Vehicles (RMV) is opening an additional dedicated B2B Center at the Attleboro RMV next Tuesday, May 26, 2020. This is in addition to the existing Milford, Wilmington, and Chicopee dedicated B2B Service Centers. New IRP transactions will not be processed at the Attleboro B2B but will still be conducted at the Milford and Wilmington Service…
CARVANA
This question was answered based upon current rules, regulations & statutes in effect on May 13, 2020 QUESTION I have a client that is purchasing a vehicle from Carvana online . They are asking me to stamp the RTA form and send it back to them. They send me the title but said they…
Mortgagee Question
This question was answered based upon current rules, regulations & statutes in effect on May 14, 2020 QUESTION I hope all is well with you. Hoping you can shed some light as I’ve been going back and forth with insured and bank on this. Bank is requesting to be listed as a Mortgagee for…
Registry News: RMV is Defining Its New Normal & Your Feedback Can Help
The MA Registry of Motor Vehicles (RMV) is currently looking at all of its workflow processes to determine what the “new normal” will look like as Massachusetts moves toward reopening. MAIA spoke with the RMV and learned that there will be both short- and long-term changes, but these are still in the discussion stage. Rest…
Operators and the MAP
This question was answered based upon current rules, regulations & statutes in effect on May 15, 2020 QUESTION We have a potential client that bought a car for his grandson but kept it in his own name until grandson was 18. About 9 months after grandson got his license he was in an accident…
Pre-Existing Damage
This question was answered based upon current rules, regulations & statutes in effect on May 12, 2020 QUESTION First and foremost, hope you are all safe… if not sane! Irene, as I texted you this morning, thanks for calling me back and leaving a voicemail yesterday, so sorry I missed you. Given you are…
IRP Renewal Typo
This question was answered based upon current rules, regulations & statutes in effect on May 12, 2020 QUESTION One of my customers received an IRP renewal application to be completed in May. The application is calling for the actual mileage from 7/1/19 to 6/30/2020. If the insured is suppose to return the application before…