3rd. Party Rental
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION If my insured was in a car accident and he doesn’t have rental can an insurance company who is at fault say they want to fix everything in order to give my insured a rental or can…
Reservation Alerts on MyRMV Profile
When customers make a service center reservation through their MyRMV profile online, an alert now displays at the top of their MyRMV profile. The alert states “You have an upcoming appointment,” and clicking on the link will give customers their appointment details. Note: The alert will not display if the reservation was made outside the…
RMV’s I-Pay-Tax-Program is Online Only
The I-Pay-Tax-Program is used to report someone who may be evading taxes by registering their vehicle in another state. Effective immediately, complaints can only be filed online at Mass.Gov/RMV. The I-Pay-Tax Complaint Form (REG121) is no longer used and has been removed from the website. If you have any printed copies, please recycle/destroy them. Learn…
RMV Service Centers
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION Is the RMV allowing agents to appear at the registry on behalf of their clients to process a transaction if an appointment is made or must the client appear? Thank you.
Value for Sales Tax
This question was answered based upon current rules, regulations & statutes in effect on September 25, 2020 QUESTION I have a question once of my insured’s is trying to register a 1956 Ford Thunderbird. The registry came back with a book value Of $31,400. Where do they get the book value when I tried pulling…
Consumer RMV Contact for Drop Off Centers
This question was answered based upon current rules, regulations & statutes in effect on September 28, 2020 QUESTION Do you have a resource a client can use to follow up on an issue resulting from using the RMV drop off locations. We have tried to call the RMV. After sitting on the phone for 3…
Can Relative Sell Vehicle if Owner Passed
This question was answered based upon current rules, regulations & statutes in effect on September 03, 2020 QUESTION How are you? A question in bullet points My insureds sister passed away, her auto is registered out of state (MD) My insured is in charge of her affairs and needs to sell car Sisters auto registration…
New Online Duplicate Liquor ID Transaction
Effective immediately, a new duplicate liquor ID transaction is available through the Online Service Center at Mass.Gov/RMV. The transaction name is “Replace My Liquor ID”. Customers can use this transaction to order and pay for duplicate liquor ID cards without needing to visit a service center.
Escalation Process Now in Place at ALL Registration Drop Off Centers
On September 8th, a pilot began in the Haverhill and Wilmington Registration Drop Off Centers for an escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This streamlined the process for runners and agents and ensured returned work is completed in a timely fashion.
RMV Now Doing In-Person License & ID Renewals
The RMV is now processing in person license (all classes) and ID card renewals in all service centers that are open for licensing/ID transactions. Both REAL ID and Standard licenses and ID cards are available during in person renewals. A service center reservation is required.
New Cape & Islands License Plate Prefix
A new plate prefix has been created for Cape Cod and Islands plates. The new plate prefix will begin with “CP” followed by one to four characters. The letters “I”, “O”, “Q”, and “U” will NOT be used.
MAP Trailer w/Business Use Exclusion
This question was answered based upon current rules, regulations & statutes in effect on September 04, 2020 QUESTION We have a policy question on trailers. Client has a personal auto policy with pickup with business use in his personal name. He wants to add a trailer GVW 15,000. Are there any exclusions on the MA…
Reassignment of Reserve Plate
This question was answered based upon current rules, regulations & statutes in effect on September 11, 2020 QUESTION Do you know if a passenger reserved plate can be transferred to a family member?
Appraisal for Antique Vehicle
This question was answered based upon current rules, regulations & statutes in effect on September 22, 2020 QUESTION We have an insured that purchased a 1935 Ford auto, with a CT assignment of ownership. He paid $2000 for it and put a lot of work into it to make it road worthy. He also has…
CARVANA
This question was answered based upon current rules, regulations & statutes in effect on September 22, 2020 QUESTION Have you had any experience with anyone buying a vehicle with CARVANA or an online dealer? I have an insured who is trying to purchase a vehicle through CARVANA (and online car dealer) They advised the client…
Tech Talk: Low Interest Rates…New Purchases…Refinancing…and Bank Requests
By Irene Morrill, CPCU, CIC, ARM, CRM, LIA, CRIS, CPIW — VP of Technical Affairs First …don’t forget our annual convention! MAIA’s Big Event 2020 Conference & Trade Fair is happening November 5th and 6th. There’s a new twist – it’s VIRTUAL! Take a look … some really great stuff you don’t want to miss!
Resolving Issues with Revocations & Rejected Renewals
The Registry of Motor Vehicles is working on a solution to two issues that may be affecting your reporting of MA auto insurance policies to the RMV and/or your customers. One is an issue with the revocation process that is resulting in the creation of an immediate 10-day revocation notice in error. The other issue…
Personal or Commercial Policy
This question was answered based upon current rules, regulations & statutes in effect on September 22, 2020 QUESTION I have a question please. I have a client who had a 2018 Ford F350 which is on a personal policy. He is replacing it with a 2021 Ford F450 that weighs 14,000 pounds and does not…
Registration Drop Off Center Email Address
Effective Monday, September 28th, there will be a dedicated email address for Registration Drop Off Centers: [email protected] Customers should be advised to send an email to this address if it has been more than 4 days since they dropped off their transaction, they have not received an email from the RMV, and they have checked…
Travel Trailers and Temp Plates
This question was answered based upon current rules, regulations & statutes in effect on September 25, 2020 QUESTION I have a client purchasing a travel trailer in Maine that we will be putting on his Mass Auto policy for Collision and Comprehensive coverage. He is driving up to pick the unit up today. The Maine…
RMV Service Center Openings & Changes Happening in October
See updates made 10/14/2020 regarding temporary changes at Greenfield RMV. In October, two RMV Service Centers will open or change their hours, Wednesday appointments for customers 75 or older to renew their licenses/IDs will be extended and expanded, and there will be several changes to Registration Drop Off Centers.
Electronic Signatures on Certain RMV Forms
Effective September 24th, certain RMV and Department of Revenue (DOR) forms can be signed by customers using Electronic Signatures/eSignatures and submitted during dealer sales or casual sales. Note: The RMV is currently evaluating other forms to determine if Electronic Signatures/eSignatures can be accepted on them.
New SinglePoint Functions Can Save You Trips to the RMV
We want to make sure our members are aware that Boston Software’s SinglePoint, which allows agents to complete RMV transactions online, can now handle even more ATLAS functions and transactions, including RMV Lookup, RTA Prefill, RMV Get Ready, and RMV Registration Processing. SinglePoint’s capabilities can save you and your insureds time and frustration by preventing…
New Pre & Post Drop Off Information Sheets at RMV Drop Off Centers
As of September 18th, the MA RMV is using two new information sheets for customers at Registration Drop Off Centers. One for is PRE drop off, to explain how the drop off centers work; and the other is for POST drop off, to explain the next steps.
Nantucket RMV Now Open / Worcester RMV to Change Hours
Over the next few weeks, the following RMV Service Centers will either open for certain transactions or change their hours.
RMV Pilots a Drop Off Center Escalation Process
Effective September 8th, the Haverhill and Wilmington Registration Drop Off Centers will pilot a new escalation process for work that was previously submitted, was not completed, and was issued an Application Status Letter. This will streamline the process for runners and agents and ensure returned work is completed in a timely fashion. There will be…
New 7D Registration Requirements in Effect
New requirements have taken effect for school pupil transport (7D) vehicles. These include changes to the vehicle requirements and the registration process.
RMV Gender Designation Change Policy
Applicants requesting a change of gender designation DO NOT need ANY supporting documents. These applicants must be treated with the same respect and courtesy to which any RMV applicant for any transaction is entitled.
MAP Forms
This question was answered based upon current rules, regulations & statutes in effect on July 15, 2020 QUESTION We are adding forms to a new system. Among them are three forms that have not received requests for. They are MPY-0028-S 01 89 Other Optional Insurance –Fire, Lightening and Transportation MPY-0029-S 01 89 Other Optional Insurance…
Personal Trailer/Insurance
This question was answered based upon current rules, regulations & statutes in effect on July 16, 2020 QUESTION We write a commercial account and a personal lines auto twist question has come up and I’d like to run it by you for some help. I’m not deeply versed in personal lines so reaching out to…
COI Question
This question was answered based upon current rules, regulations & statutes in effect on July 19, 2020 QUESTION We had a contractor do some work for us. I neglected to request a COI prior to the job. (I know I know ). There was no issue. Happy with the work. I just want a COI…
Motorcycle Question
This question was answered based upon current rules, regulations & statutes in effect on July 21, 2020 QUESTION This question came up and I was wondering what your thoughts were. Where the companies are charging different rates for motorcycles and there are different date first licensed on bikes…etc If my customer only had a auto…
CARVANA
This question was answered based upon current rules, regulations & statutes in effect on July 21, 2020 QUESTION Got a Carvana question for you. Our insured is buying a vehicle from Carvana and getting new plates. They are telling our agency that section K5 on the RTA (Policy Change Date) must be completed. We are…
RMV Error: Titles Printed Twice
MA RMV customers or business partners who were mailed a Certificate of Title printed on 7/21/2020 received two titles with the same information and title number. The Registry is sending a letter to the 748 affected customers, instructing them to destroy one of the copies of the title. The letter is being mailed to the…
Ceded MA Auto – Waiver of Subrogation
This question was answered based upon current rules, regulations & statutes in effect on July 22, 2020 QUESTION We continue to run into an issue where our ceded auto carrier will not provide a waiver of subrogation. Do you know if ceded carriers can refuse to add this endorsement in MA? Any alternative suggestions for…
Travel Trailer
This question was answered based upon current rules, regulations & statutes in effect on July 24, 2020 QUESTION I have a client that works for a business and is allowed to use one of the business vehicles for her own personal use. This client just purchased a 20’ travel trailer but needs an insurance stamp…
Dealer Plate
This question was answered based upon current rules, regulations & statutes in effect on July 28, 2020 QUESTION I just picked up a high net worth client. As I was doing my review the client mentioned that he has almost 50 high end and exotic cars. They are titled to him, but not registered or…
RV for Commercial Use
This question was answered based upon current rules, regulations & statutes in effect on July 29, 2020 QUESTION We have a commercial real estate client that is buying an RV to use for the real estate business. They are going to set it up as a mobile office, so the RV will be wrapped advertising…
New Vehicle Purchase/Loan Pay Off
This question was answered based upon current rules, regulations & statutes in effect on July 30, 2020 QUESTION One of my account managers has a situation. I know we have provided the correct info but just wanted to run by you… We have a client who is purchasing a vehicle through private sale. The SELLER…
Wednesdays in September for Age 75+ License/ID Renewals
Five of the MA RMV service center locations will be reserving Wednesdays in September exclusively for “Senior License Renewal” appointments. Customers 75 years of age or older whose licenses or IDs expire in September are eligible, including those whose licenses/IDs expired in March, April, or May but were extended until September. Hours and start dates…