The Hartford

• Online Business Service Center: Bill payment, Request a COI, Policy Management and View Claims.
• Customer Service: 800-962-6170
• Claims: 800-327-3636
• Audit Disputes: Forward all copies of the 941's issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department Fax: 888-841-5831.
• Insured Requests for Certificates of Insurance 
  • Phone: (800) 962-6170, Option 1
  • Fax: (888) 443-6112
  • [email protected]
    • The request should include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.
    • If sending via email, be sure to cc: [email protected] with your request.

Direct the following inquiries to Number One for processing to Michelle St. Angelo at [email protected] or by fax to (508) 634-2930. 

• Policy Change Requests
• The Hartford Waiver of Subrogation Application
• Cancellation – Submit LPR with insured’s signature, reason, and cancellation date.
• Reinstatement Request -  The insured must call The Hartford directly for approval and to arrange for payment at (800) 962-6170.   
• Loss Run Request
• Audit Disputes – Forward all copies of the 941's issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department Fax: (888) 841-5831.

• Certificates of Insurance - Forward your request to The Hartford at [email protected] AND cc [email protected] on email:

  • Subject Line needs to read as: COI Request for PHS Policy #08XXXXXXX – Sub-agent request - NO EBC ACCESS
  • Include the following wording in email: “At the direction of the Number One Insurance Agency, who is the broker of this policy and whom I have included on this email – Please provide a COI for . . .”

  • The request should include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.

Broker of Record Requests – Must be submitted on insured’s letterhead and include the policy number, effective date, a request naming BOTH Number One Insurance and your agency as the Broker of Record and the insured’s name, signature, and title.