The Hartford

• Online Business Service Center: Bill payment, Request a COI, Policy Management and View Claims.
• Customer Service: 800-962-6170
• Claims: 800-327-3636
• Audit Disputes: Forward all copies of the 941's issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department Fax: 888-841-5831.
• Insured Requests for Certificates of Insurance 
  • Phone: (800) 962-6170, Option 1
  • Fax: (888) 443-6112
  • [email protected]
    • The request should include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.

Direct the following inquiries to Number One for processing to Michelle St. Angelo at [email protected] or by fax to (508) 634-2930. 

• Policy Change Requests
• The Hartford Waiver of Subrogation Application
• Cancellation – Submit LPR with insured’s signature, reason, and cancellation date.
• Reinstatement Request -  The insured must call The Hartford directly for approval and to arrange for payment at (800) 962-6170.   
• Loss Run Request
• Audit Disputes – Forward all copies of the 941's issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department Fax: (888) 841-5831.

• Certificates of Insurance - Forward your request to The Hartford at [email protected] using the following instructions:

  • Subject Line needs to read as: COI Request for PHS Policy #08XXXXXXX – Sub-agent request - NO EBC ACCESS
  • Email should include: We are a subagent with no EBC access for Number One Agency
  • Please provide a COI for...The request should include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.

Broker of Record Requests – Must be submitted on insured’s letterhead and include the policy number, effective date, a request naming BOTH Number One Insurance and your agency as the Broker of Record and the insured’s name, signature, and title.