The Hartford

Browse resources to service your existing WC clients insured with The Hartford.

How The Hartford Can Assist Insureds Directly

  • Online Business Service Center: Bill payment, Request a COI, Policy Management and View Claims.
  • Customer Service: 800-962-6170
  • Claims: 800-327-3636
  • Audit Disputes: Forward all copies of the 941's issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department Fax: 888-841-5831.
  • Insured Requests for Certificates of Insurance 
    • Phone: (800) 962-6170, Option 1
    • Fax: (888) 443-6112
    • [email protected]
      • The request should include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.
      • If sending via email, be sure to cc: [email protected] with your request.


Agent Service Workflows

Direct the following inquiries to Number One for processing to Michelle St. Angelo at [email protected] or by fax to (508) 634-2930. 

  • Policy Change Requests
  • The Hartford Waiver of Subrogation Application
  • Cancellation – Submit LPR with insured’s signature, reason, and cancellation date.
  • Reinstatement Request -  The insured must call The Hartford directly for approval and to arrange for payment at (800) 962-6170.   
  • Loss Run Request
  • Audit Disputes – Forward all copies of the 941's issued throughout the policy term with a letter from the insured asking for a review of the audit to the Audit Department Fax: (888) 841-5831.
  • Certificates of Insurance - Forward your request to The Hartford at [email protected] AND cc [email protected] on email:

    • Subject Line needs to read as: COI Request for PHS Policy #08XXXXXXX – Sub-agent request - NO EBC ACCESS
    • Include the following wording in email: “At the direction of the Number One Insurance Agency, who is the broker of this policy and whom I have included on this email – Please provide a COI for . . .”
    • The request should include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.

Broker of Record Requests – Must be submitted on insured’s letterhead and include the policy number, effective date, a request naming BOTH Number One Insurance and your agency as the Broker of Record and the insured’s name, signature, and title.

Program Manager

Michelle St. Angelo

Email

508-634-7364