The staff at MAIA and the Number One Insurance Agency are here for our members, offering classes, products, services, and insights to help independent agencies and their people grow and thrive in this ever-changing industry.
President & CEO nfyntrilakis@massagent.com (508)634-7352
Vice President & COO hkramer@massagent.com (508)634-7369
Systems Administrator lfredette@massagent.com (508)634-7380
Membership Engagement Director ckoegel@massagent.com (508)634-7385
Vice President of Finance ploonie@massagent.com (508)634-7358
Agency Coordinator dpchen@massagent.com (508)634-7357
Accounts Receivable/Accounts Payable bamarowhite@massagent.com (508)634-7359
Member Relations Advocate Instructor and liaison for Registry and auto insurance-related questions kcormier@massagent.com (508)634-7353
Vice President of Technical Affairs Instructor and liaison for technical insurance questions imorrill@massagent.com (508)634-7356
Consultant Liaison for insurance business practices and regulatory-related questions dfoley@massagent.com
Education Director lmclain@massagent.com (508)634-7372
Program Coordinator jjohnson@massagent.com (508)634-7370
Program Coordinator clahna@massagent.com (508)634-7145
Marketing / Communications Manager jomalley@massagent.com (508)634-7363
Marketing / Communications Specialist jpeckins@massagent.com
Marketing Coordinator jleslie@massagent.com (508)634-7355
Custodian rcastro@massagent.com
Administrative Assistant dpontolilo@massagent.com (508)634-2900
Vice President of Agency Services atobin@massagent.com (508)634-7366
Assistant Agency Manager jcarlson@massagent.com (508)634-7368
Workers’ Comp & Lawyers’ E&O Program Manager mstangelo@massagent.com (508)634-7364
Agents’ E&O & Commercial Umbrella Program Manager dgoncalves@massagent.com (508)634-7362
RLI, Flood & Safeco Program Manager acoelho@massagent.com (508)634-7360
Workers’ Comp & RLI Assistant Program Manager ktobin@massagent.com
Hospitality & Flood Program Manager lkane@massagent.com (508)634-7361
E&O Program Manager elovelace@massagent.com (508)634-7365