The staff at MAIA and the Number One Insurance Agency are here for our members, offering classes, products, services, and insights to help independent agencies and their people grow and thrive in this ever-changing industry.
President & CEO nfyntrilakis@massagent.com (508)634-7352
Vice President & COO hkramer@massagent.com (508)634-7369
Education Director lmclain@massagent.com (508)634-7372
Program Coordinator clahna@massagent.com (774)737-6145
Vice President of Agency Services atobin@massagent.com (508)634-7366
Agents’ E&O & Commercial Umbrella Program Manager dgoncalves@massagent.com (508)634-7362
Hospitality & Flood Program Manager lkane@massagent.com (508)634-7361
Assistant Agency Manager jcarlson@massagent.com (508)634-7368
E&O Program Manager elovelace@massagent.com (508)634-7365
Workers’ Comp & Lawyers’ E&O Program Manager mstangelo@massagent.com (508)634-7364
RLI, Flood & Safeco Program Manager acoelho@massagent.com (508)634-7360
Workers’ Comp & RLI Assistant Program Manager ktobin@massagent.com
Member Relations Advocate Instructor and liaison for Registry and auto insurance-related questions kcormier@massagent.com (508)634-7353
Membership Engagement Director ckoegel@massagent.com (508)634-7385
Vice President of Technical Affairs Instructor and liaison for technical insurance questions imorrill@massagent.com (508)634-7356
Director of Partnerships & Events ebarrett@massagent.com (508)634-7378
Consultant Liaison for insurance business practices and regulatory-related questions dfoley@massagent.com
Vice President of Finance ploonie@massagent.com (508)634-7358
Accounts Receivable/Accounts Payable bamarowhite@massagent.com (508)634-7359
Agency Coordinator dpchen@massagent.com (508)634-7357
Marketing / Communications Manager jomalley@massagent.com (508)634-7363
Marketing Coordinator jleslie@massagent.com (508)634-7355
Marketing / Communications Specialist jpeckins@massagent.com
Systems Administrator lfredette@massagent.com (508)634-7380
Custodian rcastro@massagent.com
Administrative Assistant dpontolilo@massagent.com (508)634-2900