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MANUALS & CD

ADVANCE ORDER FOR THE...  

2010 Independent Agency
Registry Procedures Manual (in digital format)!

Our popular and comprehensive procedures guide to the Massachusetts Registry of Motor Vehicles is a MUST for every agent who writes Massachusetts Automobile Insurance.

Questions? Please contact Sheron at 800/742-6363 or at sgagnon@massagent.com
ADVANCE ORDER for the
2010 Registry Procedures Manual
 (printable pdf)

We are pleased to announce that the 2010 edition of the MAIA Registry Procedures Manual will be in digital format and available in April 2010. This means no more bulky three-ring binders, no more hunting through a ream of paper to find what you're looking for! Instead, you will view the manual on the internet. It will look very similar to today's manual and may be viewed in full screen mode for easy reading. In addition, you'll have the capability of printing a page of the manual (or all pages if you want) or following a link and printing an online form right at your desktop.

The two BEST things about the digital Registry Procedures Manual are that the manual will be updated quarterly instead of on an annual basis -- automatically and seamlessly -- and the digital manual format will allow you to keyword search for what you need!
Click to view a sample of Chapter 3!
Pricing Information:
The first time you purchase a subscription to the Registry Procedures Manual in digital format (ebook), your price will be:
$137.06 member price / manual (includes MA sales tax)
$190.18 non-member price / manual (includes MA sales tax)
Thereafter, every January you will be billed for a renewal subscription to the Registry Procedures Manual in digital format (ebook). Your price will be:
$ 83.93 member price / annual update (includes MA sales tax)
$137.06 non-member price / annual update (includes MA sales tax)
Updated Information:
  1. Acceptable Forms of Identification – with link to the current criteria
  2. Branches – with links to current branch locations
  3. ELT Companies – with link to the current ELT Companies and Contacts
  4. Fee Chart (New Fees)
  5. Forms – with links to all current RMV Forms
  6. Gray Market Vehicles
  7. Increased ADM & CTR Reinstatement Fees
  8. Insurance Company Codes Alpha/Numeric Order – Includes all new companies
  9. Regulations:
    • 211 CMR 94.00 Mandatory Pre-Insurance Inspection
  10. Snow Removal Plates
  11. UMS Contacts – We have added a link to the current UMS contacts
  12. Section 5
NEW Information:
  1. Board of Appeals Phone Number
  2. CDL – New Vision Screening Certificate
  3. Celtics Plate
  4. Check Payment requirements
  5. Disabled Veteran Exemption Clarification (Tax)
  6. Electronic Insurance Stamp and Signature Guidelines
  7. Electronic Vehicle Registration (EVR/DRIVE)
  8. Fading Inspection Stickers
  9. FAQ’s
    • Dealer Information
    • Section 5
  10. Fees for Driver & CDL Manuals
  11. Foreign Licensed Operators:
    • Changes to the listed Countries for acceptable foreign drivers.
    • Visa Status Policy
    • New/Revised Foreign Language Knowledge Tests
  12. Forms – We have added links to all current RMV Forms:
    • UR-1 (Registration)
    • RMV-1 On-line form
    • Wartime Service Decals:
      • Iraqi Freedom Campaign Ribbon
      • Operation Enduring Freedom
  13. Limited Use Vehicles (Plate, License, Inspection, Tax Due)
  14. Low Speed Vehicles (Plate, License, Inspection, Tax Due)
  15. Move Over Slow Down Law (MGL. Ch. 89, S 7c)
  16. New Insurance-Related Secondary Registration Statuses
  17. On-line Transactions:
    • Cancel Registration
    • Crash Report Requests
    • Driving Record Transactions
    • Free Fast Lane Transponders
    • License/Permit and ID Inquiry Transactions
    • License Reminder Service
    • Registration Inquiry
    • Pre-Staging Class D and/or M License Transactions
    • RMV Reminder Service for License Renewal
  18. Plate Return Receipts
  19. Replacement Plate Chart for Illegible Plates
  20. Vermont Titles with MA Addresses
  21. Social Security Denial Letter
  22. Social Security Number Requirements
  23. Sales Tax Increase
  24. Salvage Vehicle Inspection Fee – New Collection Process
You
MUST type # in
Quantity
 Product MEMBER PRICE
per manual 		6.25% MA Sales Tax Place Order
$129.00 $8.06
 
You
MUST type # in
Quantity
 Product NON-MEMBER PRICE
per manual		 6.25% MA
Sales Tax		 Place Order
$179.00 $11.18


Lunch and Learn. . .
Webinar Presentations on CD
Webinar Presentations CD Order Form
 (printable pdf)
If you have any questions, please contact Sheron at 800/742-6363 or at sgagnon@massagent.com
You
MUST
type # in
Quantity
 Product MEMBER PRICE
per CD 		6.25% MA
Sales Tax		 Shipping Costs
Per ORDER 		Place Order
$39.00 each $2.44 each $1.50
$117.00 set $7.31 set $4.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
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$39.00 each $2.44 each $1.50
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$39.00 each $2.44 each $1.50
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$39.00 each $2.44 each $1.50
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$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
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$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50

You
MUST
type # in
Quantity
 Product
NON-MEMBER PRICE
per CD
6.25% MA
Sales Tax
Shipping Costs
Per ORDER
Place Order
$49.00 each $3.06
each		 $1.50
$147.00 set $9.19
set		 $4.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
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$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
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$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
eachh		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
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$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
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$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
each		 $1.50

"Ask MAIA"...2009 Q&A on CD
"Ask MAIA"...2009 Q&A is a comprehensive CD-ROM of hundreds of pages of questions that MAIA received over the past year from agents & companies...and the ANSWERS to those questions!  It's keyword searchable with each of the six Q&A categories -- MAIP, Registry of Motor Vehicles, Legal, Personal Lines, Commercial Lines -- completely indexed and hyperlinked. If you have any questions, please contact Sheron at 800/742-6363 or at sgagnon@massagent.com
"Ask MAIA"
2009 Q&A CD
Order Form
 (printable pdf)
You
MUST type # in
Quantity
 Product MEMBER PRICE
per CD 		6.25% MA
Sales Tax		 Shipping Costs
Per ORDER 		Place Order
$19.99 each $1.25 each $1.50

You
MUST type # in
Quantity
 Product NON-MEMBER PRICE
per CD 		6.25% MA
Sales Tax		 Shipping Costs
Per ORDER 		Place Order
$29.99 each $1.87 each $1.50

The GREEN BOOK (13th Edition - May 2009)

The GREEN BOOK is an affordable, important industry resource guide for every employee. Put a copy on EVERY DESK in your agency!

Please contact Sheron at 800/742-6363 or at sgagnon@massagent.com with any questions.
The
GREEN BOOK Order Form
(printable pdf)
    TABLE OF CONTENTS:
  • Industry Phone Numbers  
  • State Government Phone Numbers
  • CAR Servicing Carriers - Commercial
  • CAR Taxi / Limousine Servicing Carriers
  • CAR Servicing Carriers - Private Passenger
  • Most Frequently Called Insurance Companies
  • Approved Surplus Lines Companies
  • Local Agents’ Associations
  • State W/C Bureaus & NCCI Divisions
  • State Departments of Insurance
  • State Insurance Agent Associations
  • NAIW Mass. Chapters / National Association
  • Producer Licensing
  • Surplus Lines Laws
  • Arbitration Checklist for Contract Cancellation
  • Arbitration Process for Claims
  • Appeal a Notice of Insurance Cancellation
  • Policy Cancellation Complaint
  • Merit Rating Process
  • Automobile Insurance Discounts
  • Automobile Insurance Bells & Whistles
  • Surchargeable Traffic Violations
  • Extra Risk Rating Criteria
  • License Suspension/Revocation
  • Standards of Fault
  • MA Private Passenger Plate & Policy Definitions
  • MA Commercial Plate & Policy Definitions
  • Seven Day Registration Transfer Law
  • Automobile Insurance Binder Considerations
  • Courtesy Stamp Considerations
  • Financial Responsibility & Compulsory Insurance Laws
  • Residual Markets
  • W/C Servicing Carriers
  • W/C Voluntary Direct Assignment Carriers
  • 2009-2010 State Representatives
  • 2009-2010 State Senators               

You
MUST
type # in
 Quantity
 Product Price 6.25% MA
Sales Tax		 Shipping/
Handling
PER ORDER -
not per book!		 Place Order
$20.00  $1.25
each book		 $1.85
$20.00 $1.25
each book		 $5.00
$20.00   $1.25
each book		 $6.25


Everyone knows that Irene's classes are fantastic and that one can learn something new from her every time! Gain some new insight from watching "4 Hours with Irene on DVD" as she tackles the following topics:
1 Hit It Again Sam…Important Condo Issues*
  • Important condo issues...one more time
  • Just WHEN does loss assessment come into play?
  • Just WHAT limit of insurance is necessary to make the bank and the insured happy?
  • What impact will the Master policy deductible have on my client?
    		•
    2 Hit It Again Sam… Homeowners Loss Settlement Values*
  • Homeowners loss settlement values...one more time
  • What do I do about antiques and collectibles...to schedule or not
  • Other structures...acv or r/c
  • Rebuilding the home...where and when
    • 3 Hit It Again Sam…Auto Rental...Joys and Woes*
  • Auto rental...joys and woes...one more time
  • When will the MAP apply?
  • What will be paid?
  • Just WHO is covered?
    		•
    4 Hit It Again Sam…Personal Umbrella...Issues that have a Bite*
  • Personal umbrella...issues that have a bite...one more time
  • What about business use of a vehicle – owned, borrowed or rented...will the umbrella respond?
  • What about trust ownership...will the umbrella care? Or LLC ownership?
  • What about an excluded operator...does the umbrella respond?
  • When does the SIR come into play...and how?
    		•
    *4 Hours with Irene on DVD does not offer CEs.
    With every order of "4 Hours with Irene on DVD" you will receive the links to her presentation handouts giving you the option to print them out for future reference!

    Questions? Please contact Sheron Gagnon at 800.742.6363 ext. 378 or email sgagnon@massagent.com

    Order online below or click on "4 Hours with Irene on DVD" Order Form (print pdf)
    You
    MUST
    type # in
    Quantity
    		 Product MEMBER Price 6.25% MA
    Sales Tax    		 Shipping Cost
    		 Total Cost
    		 Place Order
    $50.00 $3.13
    		 $1.50 $54.63
    You
    MUST
    type # in
    Quantity
    		 Product NON- MEMBER Price 6.25% MA
    Sales Tax    		 Shipping Cost
    		 Total Cost Place Order
    $75.00 $4.69 $1.50 $81.19