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MANUALS & CDS

IT'S HERE!!!  

2010 Independent Agency
Registry Procedures Manual...in digital format!

Our popular and comprehensive procedures guide to the Massachusetts Registry of Motor Vehicles is a MUST for every agent who writes Massachusetts Automobile Insurance.

Questions? Please contact Sheron at 800/742-6363 or at sgagnon@massagent.com
2010 Registry Procedures Manual
 (printable pdf)
We are pleased to announce that the 2010 edition of the MAIA Registry Procedures Manual...in digital format is now available! This means no more bulky three-ring binders, no more hunting through a ream of paper to find what you're looking for! Instead, you will view the manual on the internet. It will look very similar to today's manual and may be viewed in full screen mode for easy reading. In addition, you'll have the capability of printing a page of the manual (or all pages if you want) or following a link and printing an online form right at your desktop.
Hear what Donna McKenna has to say...
View a short presentation of features!
   
Click to view a sample of Chapter 3!

The two BEST things about the digital Registry Procedures Manual are that the manual will be updated quarterly instead of on an annual basis -- automatically and seamlessly -- and the digital manual format will allow you to keyword search for what you need! If you're half as excited about the new format of the Registry Manual as we are, there are a few things you should know:
  1. Each subscription provides your agency access to the digital Registry Manual from TEN computers in your office.
  2. Each subscription permits your agency to download a desktop digital version of the Registry Procedures Manual to three of your TEN computers accessing the manual.
  3. Each subscription includes quarterly updates of the online digital Registry Procedures Manual (desktop digital versions will not be updated).
To learn more about this comprehensive, keyword searchable resource guide....
click on the Table of Contents (pdf) to check out what you'll receive when you order!
Pricing Information:
The FIRST TIME you purchase a subscription to the Registry Procedures Manual in digital format (ebook), your price will be:
Member Price: (includes MA sales tax) Non-Member Price: (includes MA sales tax)
$137.06 for first 10 computers $190.18 for 10 computers
$106.25 for each additional 10 computers  
Thereafter, every April you will be billed for a RENEWAL SUBSCRIPTION to the Registry Procedures Manual in digital format (ebook). Your price will be:
Member Price: (includes MA sales tax) Non-Member Price: (includes MA sales tax)
$83.93 for first 10 computers $137.06 for 10 computers
$79.69 for each additional 10 computers  
You
MUST
type # in
Quantity
 Online Registry Procedures Manual - Member MEMBER PRICE per 10 computers 6.25% MA Sales Tax Place Order
$129.00 $8.06
$100.00 $6.25
 
You
MUST
type # in
Quantity
 Online Registry Procedures Manual - Non-Member NON-MEMBER PRICE per 10 computers 6.25% MA
Sales Tax		 Place Order
$179.00 $11.18


Lunch and Learn. . .
Webinar Presentations on CD
Webinar Presentations CD Order Form
 (printable pdf)
If you have any questions, please contact Sheron at 800/742-6363 or at sgagnon@massagent.com
You
MUST
type # in
Quantity
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per CD 		6.25% MA
Sales Tax		 Shipping Costs
Per ORDER 		Place Order
$39.00 each $2.44 each $1.50
$117.00 set $7.31 set $4.50
$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50
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$39.00 each $2.44 each $1.50
$39.00 each $2.44 each $1.50

You
MUST
type # in
Quantity
 Product
NON-MEMBER PRICE
per CD
6.25% MA
Sales Tax
Shipping Costs
Per ORDER
Place Order
$49.00 each $3.06
each		 $1.50
$147.00 set $9.19
set		 $4.50
$49.00 each $3.06
each		 $1.50
$49.00 each $3.06
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$49.00 each $3.06
each		 $1.50

"Ask MAIA"...2009 Q&A on CD
"Ask MAIA"...2009 Q&A is a comprehensive CD-ROM of hundreds of pages of questions that MAIA received over the past year from agents & companies...and the ANSWERS to those questions!  It's keyword searchable with each of the six Q&A categories -- MAIP, Registry of Motor Vehicles, Legal, Personal Lines, Commercial Lines -- completely indexed and hyperlinked. If you have any questions, please contact Sheron at 800/742-6363 or at sgagnon@massagent.com
"Ask MAIA"
2009 Q&A CD
Order Form
 (printable pdf)
You
MUST type # in
Quantity
 Product MEMBER PRICE
per CD 		6.25% MA
Sales Tax		 Shipping Costs
Per ORDER 		Place Order
$19.99 each $1.25 each $1.50

You
MUST type # in
Quantity
 Product NON-MEMBER PRICE
per CD 		6.25% MA
Sales Tax		 Shipping Costs
Per ORDER 		Place Order
$29.99 each $1.87 each $1.50

The GREEN BOOK (14th Edition - June 2010)

The GREEN BOOK is an affordable, important industry resource guide for every employee. Put a copy on EVERY DESK in your agency!

Please contact Sheron at 800/742-6363 or at sgagnon@massagent.com with any questions.
The
GREEN BOOK Order Form
(printable pdf)
    TABLE OF CONTENTS:
  • Industry Phone Numbers  
  • State Government Phone Numbers
  • CAR Servicing Carriers - Commercial
  • CAR Taxi / Limousine Servicing Carriers
  • CAR Servicing Carriers - Private Passenger
  • Most Frequently Called Insurance Companies
  • Approved Surplus Lines Companies
  • Local Agents’ Associations
  • State W/C Bureaus & NCCI Divisions
  • State Departments of Insurance
  • State Insurance Agent Associations
  • NAIW Mass. Chapters / National Association
  • Producer Licensing
  • Surplus Lines Laws
  • Arbitration Checklist for Contract Cancellation
  • Arbitration Process for Claims
  • Appeal a Notice of Insurance Cancellation
  • Policy Cancellation Complaint
  • Merit Rating Process
  • Automobile Insurance Discounts
  • Automobile Insurance Bells & Whistles
  • Surchargeable Traffic Violations
  • Extra Risk Rating Criteria
  • License Suspension/Revocation
  • Standards of Fault
  • MA Private Passenger Plate & Policy Definitions
  • MA Commercial Plate & Policy Definitions
  • Seven Day Registration Transfer Law
  • Automobile Insurance Binder Considerations
  • Courtesy Stamp Considerations
  • Financial Responsibility & Compulsory Insurance Laws
  • Residual Markets
  • W/C Servicing Carriers
  • W/C Voluntary Direct Assignment Carriers
  • 2010-2011 State Representatives
  • 2010-2011 State Senators               
    		•

    You
    MUST
    type # in
     Quantity
    		 Product Price 6.25% MA
    Sales Tax    		 Shipping/
    Handling
    PER ORDER -
    not per book!    		 Place Order
    $20.00  $1.25
    each book    		 $1.85
    $20.00 $1.25
    each book    		 $5.00
    $20.00   $1.25
    each book    		 $6.25


    Everyone knows that Irene's classes are fantastic and that one can learn something new from her every time! Gain some new insight from watching "4 Hours with Irene on DVD" as she tackles the following topics:
    1 Hit It Again Sam…Important Condo Issues*
  • Important condo issues...one more time
  • Just WHEN does loss assessment come into play?
  • Just WHAT limit of insurance is necessary to make the bank and the insured happy?
  • What impact will the Master policy deductible have on my client?
    		•
    2 Hit It Again Sam… Homeowners Loss Settlement Values*
  • Homeowners loss settlement values...one more time
  • What do I do about antiques and collectibles...to schedule or not
  • Other structures...acv or r/c
  • Rebuilding the home...where and when
    • 3 Hit It Again Sam…Auto Rental...Joys and Woes*
  • Auto rental...joys and woes...one more time
  • When will the MAP apply?
  • What will be paid?
  • Just WHO is covered?
    		•
    4 Hit It Again Sam…Personal Umbrella...Issues that have a Bite*
  • Personal umbrella...issues that have a bite...one more time
  • What about business use of a vehicle – owned, borrowed or rented...will the umbrella respond?
  • What about trust ownership...will the umbrella care? Or LLC ownership?
  • What about an excluded operator...does the umbrella respond?
  • When does the SIR come into play...and how?
    		•
    *4 Hours with Irene on DVD does not offer CEs.
    With every order of "4 Hours with Irene on DVD" you will receive the links to her presentation handouts giving you the option to print them out for future reference!

    Questions? Please contact Sheron Gagnon at 800.742.6363 ext. 378 or email sgagnon@massagent.com

    Order online below or click on "4 Hours with Irene on DVD" Order Form (print pdf)
    You
    MUST
    type # in
    Quantity
    		 Product MEMBER Price 6.25% MA
    Sales Tax    		 Shipping Cost
    		 Total Cost
    		 Place Order
    $50.00 $3.13
    		 $1.50 $54.63
    You
    MUST
    type # in
    Quantity
    		 Product NON- MEMBER Price 6.25% MA
    Sales Tax    		 Shipping Cost
    		 Total Cost Place Order
    $75.00 $4.69 $1.50 $81.19