The BIG Event 2017: MAIA's Annual Convention and Trade Show
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Who You'll See

Ed Manuals

CEU Listing

Stream with Irene
$111 Deal

Great Central
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SESSIONS BY LEARNING TRACK
Exhibit Hall
Licensing Program
PIP
Sales & Marketing Track
Personal Lines
Commercial Lines
Personal & Commercial Lines
E&O
Management
Personal & Career
Receptions/Food Functions

SESSIONS BY DAY
Thursday, Oct 26
Friday, Oct 27
Saturday, Oct 28
Sunday, Oct 29

 Friday, Nov 1
2:30 pm - 3:30 pm

Auto Rental Reimbursement Coverage
CEUs: 1

Speaker(s): Amy Blair


When it comes to customer satisfaction during a claim, often the best surprise is ‘no surprise’ especially when it comes to costs. With a highly mobile society, access to transportation and sufficient rental reimbursement coverage has a strong effect


Amy is the Director of Replacement Rental for the Boston Group of Enterprise Rent-A-Car based out of Burlington, MA. She has worked for 15 years at Enterprise, the largest rental car company in North America, known for its award-winning customer service and industry leading technology. Amy has focused her career on partnering with both local agents and national carriers to improve the customer experience. Amy has led the local rollout of the new Agent Marketing Portal, giving agents access to branded educational material on rental reimbursement with the intent of increasing retention and CSI scores for agents.

SPEAKER(s) ALSO PRESENTING:

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